GC Retail Operations Manager Store 790

Guitar Center • Jackson, MS

8d

About The Position

Guitar Center’s Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, bringing it to the sales floor, and merchandising it according to planograms, promotions, and standards. The role helps foster a culture of integrity, inclusion, musical passion, and respect while supporting the company’s mission to nurture lifelong musicians and help people experience the joy of creating music.

The Operations Manager partners with the Store Manager and management team to achieve EBITDA, sales, and margin goals. The position oversees staffing, hiring, training, shipping and receiving, warehouse organization, facility maintenance, loss prevention, safety, inventory and cash management, business reporting, and merchandising audits. The manager may act as manager in charge to help drive sales and is responsible for opening and closing the store, along with additional duties as assigned.

Successful candidates demonstrate delegation, initiative, clear interpersonal communication, strong organization, performance management and mentoring skills, and the ability to learn and use retail technology and systems. The work requires working in a loud environment for 5–8 hours, lifting up to 50 pounds, and working evenings, weekends, and holidays.

Requirements

• At least 3 years of relevant work experience in a retail or warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work evenings, weekends, and holidays.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
• Ensure appropriate department staffing, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize and stock the warehouse and maintain the facility.
• Oversee loss prevention, safety, inventory management, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring merchandise meets planogram standards, including POP, SKU, and inventory integrity audits.
• Act as manager in charge when necessary to help drive sales.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musician employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed