GC Retail Operations Manager Store 790
About The Position
The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role supports Guitar Center’s mission and helps foster a workplace culture of integrity, inclusion, musical passion, and respect. The manager partners with the Store Manager and management team to meet EBITDA, sales, and margin goals; ensures appropriate department staffing; and hires, trains, and develops operations associates. Responsibilities also cover shipping and receiving, warehouse organization, facility maintenance, loss prevention and safety, inventory and cash management, business reporting, and regular signage, pricing, and merchandising audits. The manager may act as manager in charge to drive sales and is responsible for opening and closing the store. Success in this role calls for effective delegation, initiative, clear communication, organization, performance management, and the ability to learn and use retail technology and systems. The position requires working in a loud environment for 5–8 hours, availability on weekends, holidays, and evenings, and the ability to lift up to 50 pounds.
Requirements
- At least 3 years of relevant work experience in retail or a warehouse setting.
- Valid state driver’s license and automotive insurance.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work in a loud environment for 5–8 hours.
- Ability to work weekends, holidays, and evenings.
- Ability to lift up to 50 pounds.
Nice To Haves
- Associate degree.
- Understanding of Guitar Center retail systems and processes.
Responsibilities
- Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
- Ensure appropriate staffing levels in the department, including hiring and training operations associates.
- Assist in training operations associates at all levels.
- Ship and receive merchandise and other store-related items.
- Organize and stock the warehouse and maintain the facility.
- Oversee loss prevention and safety, inventory management, cash management, and business reporting.
- Conduct weekly standardized signage and pricing audits and ensure merchandising meets planogram standards, including POP, SKU, and inventory integrity audits.
- Drive sales while acting as manager in charge when necessary.
- Open and close the store.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holiday time
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for employee musicians
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
