GC Retail Operations Manager Store 117
About The Position
The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and standards. The role helps foster a culture of integrity, inclusion, musical passion, and respect while supporting Guitar Center’s mission to help people experience the joy of creating music. The manager partners with the Store Manager and other management team members to meet EBITDA, sales, and margin goals. They oversee staffing and training for operations associates and support store operations, inventory and cash management, loss prevention, safety, reporting, and facility maintenance. The role may also serve as the manager in charge to drive sales and is responsible for store opening and closing. Successful candidates demonstrate delegation, initiative, clear interpersonal communication, organization, performance management, and the ability to learn and use retail technology and systems.
Requirements
- At least 3 years of relevant work experience in retail or a warehouse setting.
- Valid state driver’s license and automotive insurance.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work in a loud environment for 5–8 hours.
- Ability to work weekends, holidays, and evenings.
- Ability to lift up to 50 lbs.
Nice To Haves
- Associate degree.
- Understanding of Guitar Center retail systems and processes.
Responsibilities
- Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
- Ensure appropriate department staffing levels, including hiring and training operations associates.
- Assist in training operations associates at all levels.
- Ship and receive gear and other store-related items.
- Organize and stock the warehouse and maintain the facility.
- Support loss prevention, safety, inventory management, cash management, and business reporting.
- Conduct weekly standardized signage and pricing audits and ensure merchandise meets planogram standards, including POP, SKU, and inventory integrity audits.
- Drive sales by acting as manager in charge when necessary.
- Open and close the store.
- Perform additional duties as assigned.
Benefits
- Gig leave for musician employees to take time off to share their music and return to their job after touring.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Mental health support.
- Paid sick time.
- Paid holidays.
- Paid vacation time.
- Employee discount program.
- Tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
