GC Retail Operations Manager Store 361

Guitar Center • Aurora, IL

9d

About The Position

The Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role works with the Store Manager and management team to support sales, margin, and EBITDA goals while fostering a culture of integrity, inclusion, musical passion, and respect.

The position oversees operations associates and supports staffing, hiring, training, shipping and receiving, warehouse organization, facility maintenance, loss prevention, safety, inventory and cash management, and business reporting. The Operations Manager also conducts weekly signage and pricing audits, ensures merchandising and inventory integrity, serves as acting manager in charge when needed to drive sales, and opens and closes the store.

The posted pay rate is $19.64–$24.55 per hour, depending on background and experience. The position is eligible for the company bonus program based on company performance. Guitar Center offers gig leave for employee musicians and lists medical, dental, vision, 401(k) with company match, mental health support, paid sick, holiday and vacation time, an employee discount program, and tuition reimbursement options.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
• Ensure proper staffing levels in the department, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize the warehouse, stock merchandise, and maintain the facility.
• Manage loss prevention, safety, inventory, cash, and business reporting.
• Conduct weekly standardized signage and pricing audits and ensure merchandising follows planogram standards, including POP, SKU, and inventory-integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Company bonus program based on company performance.
• Gig leave for employee musicians.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed