GC Retail Operations Manager Store 117

Guitar Center • San Bernardino, CA

9d

About The Position

Guitar Center’s Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive environments that put customers first, while fostering a culture of integrity, inclusion, musical passion, and respect.

The Operations Manager partners with the Store Manager and management team to help achieve EBITDA, sales, and margin goals. The position includes staffing and developing operations associates, overseeing store operations and facility upkeep, supporting loss prevention and safety, and serving as acting manager in charge when needed. The listed pay rate is $22.09–$33.13 per hour, plus commission, depending on background and experience; actual compensation may vary based on experience, education, other factors, and location.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 lbs.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and management team to achieve EBITDA, sales, and margin goals.
• Ensure appropriate staffing levels in the department, including hiring and training operations associates.
• Assist with training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize the warehouse, stock merchandise, and maintain the facility.
• Oversee loss prevention and safety, inventory management, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits, ensuring merchandise meets planogram standards, including POP, SKU, and inventory integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to tour and return to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed