Area Operations Manager
About The Position
The Area Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. This role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves managing demanding business days, walking approximately five miles per shift, and working an average of 50 hours per week. The manager leads hourly team members and works with the management team to deliver positive staff and guest experiences, uphold core values, and achieve high-quality, timely results. The role requires the ability to work weekends, nights, and holidays in a fast-paced, noisy environment with distracting conditions.
Requirements
- Must be at least 21 years of age.
- At least 2 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Ability to work weekends, nights, and holidays.
- Comfort working in a fast-paced, noisy environment with distracting conditions.
- Ability to manage demanding business days, walk approximately five miles per shift, and work an average of 50-hour work weeks.
Responsibilities
- Develop and lead hourly team members to exceed guest expectations.
- Demonstrate proactive leadership and ensure positive staff and guest experiences through personal interactions.
- Work with guest-service-focused team members on recruiting, hiring, coaching, training, and ongoing professional development.
- Live the company’s core values and lead others to do so.
- Collaborate with the management team to achieve high-quality and timely results.
- Oversee business operations, including managing cost of goods sold and labor.
Benefits
- Competitive salary.
- Quarterly bonus program.
- Health, dental, and vision coverage.
- Long- and short-term disability coverage.
- Employee Assistance Program.
- Buster’s Legacy Fund, which supports team members during difficult times.
- 401(k) matching plan.
- Free food.
- Free gameplay.
- Multiple managers per shift.
- Fun work environment.
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
