Area Operations Manager

Community Concierge Services • Garrison, MD

9d • $75,000 - $75,000

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to oversee people, service quality, and client relationships across an assigned district in the DMV. CCS provides doorstep waste and recycling collection for apartment communities nationwide, with more than 700 employees serving over 175,000 apartment homes each night. The role offers broader responsibility across multiple communities within a growing, founder-led company.

The position combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service runs seven days a week. Regular travel between properties and markets is required, and travel to neighboring areas may also be needed. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. The physical work includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and operational needs; staffing or service issues may require work beyond typical hours. This is a full-time commitment that cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; sets expectations for attendance, safety, service quality, and communication; and maintains backup coverage plans. They oversee nightly service, respond to disruptions, visit communities, conduct employee and service audits, resolve onsite issues, and assist with collection when needed. They ensure employees have safety equipment, supplies, and app access. The role also maintains relationships with property managers, responds to concerns, keeps payroll and service records accurate, uses company systems to track service and recurring problems, and coordinates new community launches.

The role pays a $75,000 annual base salary, paid biweekly, with an opportunity for a $5,000 annual performance-based bonus paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. An onsite work preview is part of the hiring process so candidates can review the service environment, physical demands, schedule, and day-to-day responsibilities before accepting an offer.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Ability to work evenings and weekends; service operates seven days a week.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to handle scheduling, attendance issues, employee coaching, and customer concerns is valuable.
• Willingness to perform the work expected of employees and to cover routes when necessary.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful but not required.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their work.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.
• Travel between properties and markets to support employees, inspect service, and resolve issues.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed