Area Operations Manager

Community Concierge Services • Huntersville, NC

12d • $65,000 - $65,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead people, service quality, and client relationships within an assigned district in Charlotte, NC. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, may need to travel to neighboring areas, and is responsible for arranging coverage for call-offs and no-shows. When other coverage options are exhausted, the manager must personally cover the route. The fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; service or staffing issues may require work beyond typical operating hours. This full-time role cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time trash collection employees; oversees nightly service and staffing; audits service at communities; addresses service issues; and maintains client relationships and district administration. The position offers a $65,000 annual base salary and a $10,000 annual performance-based bonus opportunity paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and 401(k) matching is offered after 12 months.

Requirements

• Experience supervising hourly or part-time employees; experience in related field service, cleaning, security, parking or valet, hotel or housekeeping, restaurant, staffing, branch operations, or apartment maintenance environments is relevant.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to work evenings and weekends; service operates seven days a week, with peak hours from 6 p.m. to midnight.
• Ability to travel regularly between properties and markets and potentially to neighboring areas.
• Ability to perform extended walking, repeated stair climbing, carry bagged trash, and work outdoors for extended periods.
• Ability to be on your feet for miles at a time without assistance.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Strong work ethic and willingness to complete both field and administrative tasks.
• Ability to lead by example, build relationships, hold people accountable, stay organized, communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Experience in a related field such as commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have necessary safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $65,000 annual base salary, paid biweekly.
• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed