Commercial Operations Manager

Thomas Park•Annapolis, MD

1d•$95,000 - $110,000

About The Position

Thomas Park Management is seeking an experienced, highly motivated Operations Manager to work directly alongside the Executive Vice President of Thomas Park Management and help drive the day-to-day operations, projects, processes, and strategic initiatives of the property management division. The role involves taking ownership of projects and action items, keeping initiatives moving, identifying opportunities to improve operations, and ensuring ideas are carried through to execution. The successful candidate will be organized yet flexible, able to manage competing priorities, and willing to address a range of operational needs. They will bring familiarity with commercial real estate and property management, along with strong operational, administrative, and project management experience. The role calls for energy, curiosity, tenacity, accountability, and the ability to independently identify next steps, coordinate the right people, and drive work to completion. The Operations Manager will partner with the Executive Vice President, coordinate cross-functional initiatives, support operations across the property management portfolio, improve processes and systems, and provide leadership with clear visibility into project progress. The position requires working primarily in the office four to five days per week. Success is measured not simply by the number of projects supported, but by the number of projects and initiatives completed.

Requirements

Approximately 5+ years of progressive administrative, operations, project management, property management, or related professional experience.
Working knowledge of property management operations and ability to quickly understand the needs of Property Managers and building teams.
Strong project management skills, including demonstrated experience managing multiple initiatives, deadlines, and stakeholders simultaneously.
Experience working with CRM and/or project management systems.
Comfort with modern technology and AI productivity tools.
Exceptional organizational skills and follow-through.
Highly resourceful, proactive, and able to work independently.
Strong written and verbal communication skills.
Sound judgment in distinguishing issues that require escalation from those that can be handled independently.
Comfort working in a fast-paced environment with changing priorities.
Ability to work primarily in the office 4–5 days per week.
Ability to manage competing priorities, follow up persistently, and drive projects through roadblocks to completion.

Nice To Haves

Experience within commercial real estate, property management, facilities management, or a related industry is preferred.
Familiarity with AI tools and understanding of how they can improve everyday productivity and efficiency.

Responsibilities

Partner closely with the Executive Vice President of Thomas Park Management to execute departmental priorities and initiatives.
Own and manage projects from initial ideas through implementation and completion.
Maintain visibility into open projects, deadlines, deliverables, and action items across the property management business.
Proactively follow up with team members and stakeholders to keep projects moving and commitments completed.
Identify operational gaps, inefficiencies, and recurring challenges, and develop practical solutions.
Build and improve processes, workflows, checklists, templates, and standard operating procedures.
Promote consistency and accountability across the property management portfolio.
Take ownership of projects or operational needs that do not have an obvious owner.
Manage multiple projects simultaneously while maintaining clear priorities and deadlines.
Translate meetings, conversations, and ideas into defined action items, owners, timelines, and next steps.
Coordinate cross-functional initiatives involving Property Management, Property Accounting, Building Engineering, Human Resources, and other teams.
Track progress, identify roadblocks, and escalate issues when necessary.
Prepare project updates and provide leadership with visibility into progress and outstanding decisions.
Ensure projects maintain momentum after initial meetings or discussions.
Support operational initiatives across the Thomas Park Management portfolio.
Work with Property Managers and other team members to understand day-to-day challenges and identify opportunities to improve systems and processes.
Assist with operational reporting, documentation, vendor processes, property initiatives, and portfolio-wide projects.
Support onboarding and implementation of new properties, systems, vendors, or processes as needed.
Help ensure departmental standards and procedures are consistently implemented across properties.
Use technology to organize information, track projects and action items, and improve team workflows; learn and adopt new tools as systems and processes evolve.
Serve as a trusted operational partner to the Executive Vice President.
Build strong working relationships across departments and organizational levels.
Support accountability through a collaborative, solutions-oriented approach.
Anticipate needs and handle both high-level projects and detailed administrative work as necessary.
Bring energy and momentum to the team and help move work forward.