Commercial Operations Manager

Moco Amsterdam B.V. • Amsterdam, MO

1h • Onsite

About The Position

Moco Museum is hiring a Commercial Operations Manager for its Amsterdam museum. The role oversees day-to-day museum operations and drives commercial performance across ticketing, retail, merchandising, private hire, and visitor services. It is a leadership position with an impact on the museum’s growth, reputation, and profitability, working across sales, marketing, events, and finance to support smooth operations and a high-quality, commercially successful visitor experience. On-site presence is required.

Requirements

• 5–8 years of experience in a similar operational or commercial leadership role.
• Strong commercial acumen and demonstrated success managing budgets and driving revenue growth.
• Experience managing frontline staff and delivering exceptional customer service in high-footfall environments.
• Confidence using operational systems such as ticketing, retail POS, scheduling, and visitor analytics.
• Eligibility to work in the Netherlands.
• Excellent communication and leadership skills, with a hands-on, proactive approach.
• Organised and results-oriented, and comfortable working under pressure and to deadlines.
• Passion for arts, culture, and public engagement.

Nice To Haves

• Experience in a museum, tourist attraction, or hospitality venue.
• Based in Amsterdam.

Responsibilities

• Manage floor operations to provide an efficient, welcoming, and safe visitor experience.
• Lead and implement strategies to increase revenue from ticketing, retail, private events, and group bookings.
• Supervise and support visitor experience staff, retail teams, and operations supervisors; provide training and coaching and align the team with KPIs and brand standards.
• Use visitor feedback, sales data, and performance reports to identify operational improvements and commercial opportunities.
• Set and manage budgets for commercial areas, monitor costs, forecast sales, and report on performance and growth opportunities.
• Coordinate with relevant departments to align operations with promotions, exhibitions, and private hires.
• Oversee the Museum Store’s daily operations, stock management, visual merchandising, and sales performance, including interim oversight until the Global Retail Sales Manager takes over global retail leadership.
• Ensure operations comply with health and safety regulations, accessibility standards, legal requirements, and company policies.
• Work with ticketing and POS platforms to support accurate reporting, pricing configuration, and operational efficiency.

Benefits

• Competitive salary.
• Fun and supportive team culture.
• Staff discounts on merchandise and entry.
• Room to grow and develop professionally.
• Workplace that values originality and input.
• Team connection activities, including Friday drinks and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed