Commercial Operations Manager

Jushi•Lakeville, MA

About The Position

The Commercial Operations Manager leads inventory management professionals and oversees commercial operations across retail and wholesale channels. The role manages procurement, buying, replenishment, allocation, assortment planning, promotional strategies, virtual merchandising, inventory monitoring, and performance reporting. It uses sales, inventory, pricing, and market data to inform decisions, support profitability, improve customer engagement, and achieve sales and market-share growth. The position supports the Director of Commercial Operations with open-to-buy planning, forecasting, budgeting, vendor negotiations, and financial targets. It also supports wholesale sales execution, purchase-order management, demand forecasting, account records, inventory distribution, and monitoring for supply risks. The role collaborates with Retail, Creative, Marketing, Accounting, Compliance, and grower-processors to execute initiatives, maintain regulatory alignment, improve processes, and support a strong customer experience. Jushi is a vertically integrated, multi-state cannabis company founded in 2018 and headquartered in Boca Raton, Florida. It has more than 1,500 employees and operates in seven states. The company develops and operates retail locations, cannabis brands, cultivation and processing facilities, and an online platform.

Requirements

Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
Proficiency in data analysis tools such as Tableau or Power BI.
Advanced Microsoft Office skills, including Excel, PowerPoint, and Word.
Knowledge of automation tools such as Power Query, Power Automate, and Macros.

Nice To Haves

MBA.
Cannabis and/or CPG industry experience.
Experience with cannabis industry software tools and systems.

Responsibilities

Lead a team of inventory management professionals.
Manage internal and third-party procurement, including buying, replenishment, allocation, assortment planning, and promotional strategies.
Oversee virtual merchandising for assigned retail locations, ensuring accurate pricing, promotions, and product presentation.
Create and implement approved sales strategies, ideas, and programs to drive sales growth and market share.
Monitor inventory levels across assigned locations to ensure appropriate stock, variety, and availability.
Provide inventory and sales performance reporting, including product velocity and replenishment needs.
Analyze sales, inventory, and pricing data to support performance insights and decision-making.
Support the Director of Commercial Operations with open-to-buy planning, forecasting, and budgeting.
Maintain accurate vendor records, including purchase history, promotional programs, pricing and discount structures, and performance metrics.
Oversee the use and accuracy of state inventory and e-commerce systems.
Lead retail and grower-processor inventory management initiatives.
Build and maintain supplier relationships and work with the Director of Commercial Operations to negotiate pricing, discounts, and terms.
Use business intelligence tools such as Hoodie to monitor market pricing, discounts, and promotions and keep pricing competitive and aligned with business objectives.
Support wholesale sales execution across assigned markets, including product allocation and order fulfillment.
Assist in managing third-party brand partner and vendor relationships.
Support sales performance reporting, analytics, and insights.
Monitor wholesale inventory and communicate supply risks or gaps to leadership.
Enter and manage purchase orders in Leaf Trade and other wholesale systems.
Assist with demand forecasting and sales projections across wholesale channels.
Maintain accurate records of wholesale accounts, programs, and performance metrics.
Partner with Retail teams to identify operational improvements and opportunities to enhance customer experience.
Build and maintain collaborative relationships with grower-processors and their leadership, fulfillment, distribution, manufacturing, and cultivation teams.
Collaborate with Creative and Marketing teams to execute approved promotional strategies.
Work with Accounting on invoice reconciliation and financial accuracy.
Partner with Compliance to ensure alignment with state and regulatory requirements.
Participate in evaluating internal controls and supporting continuous process improvements.
Manage operational vendor relationships to ensure timely execution of initiatives.
Support development of financial targets using top-down and bottom-up approaches.
Coordinate accurate and timely inventory distribution by location.
Perform additional duties as assigned.