Commercial Operations Manager

OCTAGOS HEALTH, INC. • Houston, TX

11h • Onsite

About The Position

Octagos is seeking a Manager, Commercial Operations to join its Commercial Operations team in the Houston office. The role supports a national field sales team selling CIED and ambulatory remote monitoring to cardiology and electrophysiology practices, hospital systems, and IDNs. Working alongside the Vice President, Commercial Operations and the Commercial Operations lead, the manager combines CRM administration, deal desk support, business-case analysis, forecasting, and field partnership. The position requires prior cardiac rhythm management experience with one of the four major device manufacturers and familiarity with device-clinic workflows and economics.

The manager owns HubSpot data quality and administration, maintains patient-count methodology, reconciles pipeline data with onboarding and finance, and verifies required deal documentation. The role also builds and reviews pro formas, prepares and tracks contracts, supports pricing governance, maintains dashboards and forecasts, and provides analysis for business reviews and planning. The manager may join field visits and customer meetings, collaborate across internal teams, and support conferences and commercial programs. The role is based in Houston, requires in-office work, and involves approximately 25% travel.

Requirements

• At least 3 years of cardiac rhythm management (CRM) experience with Medtronic, Abbott, Boston Scientific, or Biotronik in a field clinical, sales, territory, or clinical specialist role; stated as a firm requirement.
• Working knowledge of CIED remote monitoring workflows and manufacturer platforms, including CareLink, Merlin.net, LATITUDE, and Home Monitoring, as well as device clinic staffing and operations.
• Hands-on experience with a sales CRM platform; HubSpot is strongly preferred, while Salesforce or a comparable platform is acceptable.
• Strong Excel skills, including pivot tables, lookups, and model building.
• Familiarity with remote monitoring reimbursement (CPT 93294 to 93298).
• Comfort working with contracts and coordinating signature and renewal processes.
• Exceptional organization, follow-through, and written communication, with the ability to hold a national sales team to a standard without managing its members.
• Based in Houston, Texas, and able to work in-office.
• Willingness to travel approximately 25% for field and customer support.
• Bachelor’s degree; business, healthcare, life sciences, or a related field is preferred.

Nice To Haves

• IBHRE certification, such as CCDS or CEPS.
• Bachelor’s degree in business, healthcare, life sciences, or a related field.

Responsibilities

• Own day-to-day HubSpot administration and data quality, including deal records, pipeline stages, owner and territory assignments, duplicate resolution, and required-field completion.
• Maintain the official patient-count methodology, including replacing the sold estimate with the live platform count 30 days after go-live and reconciling sold and live figures.
• Reconcile the commercial pipeline, onboarding tracker, and finance weekly, correcting gaps before quarter end.
• Enforce deal hygiene standards, including verifying executed contracts and BAAs before marking deals Closed Won.
• Build and review pro formas across pricing models and provide oversight for complex or non-standard deals.
• Generate standard Master Service Agreements and order forms, route them for signature, and track execution to completion.
• Support pricing governance by partnering with sales leadership to set pricing strategy before presenting a price to customers.
• Coach representatives on building business cases and improve the quality of submitted cases.
• Maintain commercial dashboards and the weekly scorecard for sales leadership and the executive team.
• Produce pipeline coverage, forecast, and capacity reporting in accordance with the Pipeline, Coverage & Forecasting SOP.
• Provide analysis for quarterly business reviews, board reporting, and territory, hiring, and quota planning.
• Identify at-risk accounts, stalled deals, and expansion opportunities from data, and drive follow-up with the responsible representative.
• Join field visits and customer meetings to support pricing discussions, finance and administrative stakeholder conversations, and contracting.
• Partner with Customer Success, Onboarding, Finance, and Marketing to connect account handoffs, go-live tracking, and campaign follow-up.
• Support national and regional programs, symposiums, and conferences with target lists, meeting logistics, and post-event follow-up tracking.

Benefits

• Competitive base salary commensurate with experience.
• Insurance coverage including health, dental, vision, short-term disability, and long-term disability.
• 401(k) program.
• Paid time off and company holidays.
• Opportunity to help shape cardiac care delivery in an innovative environment at a company recognized as one of the World’s Top HealthTech Companies in 2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager