Senior Manager, Commercial Operations

ADC Therapeutics•New Providence, NJ

About The Position

ADC Therapeutics is seeking a Senior Manager, Commercial Operations to support the effectiveness of its Commercial and Medical Affairs field teams. The role promotes consistent planning and project-management practices, identifies field challenges and operational gaps, and provides responsive operational support to internal stakeholders. It also supports broader Commercial initiatives as needed. The Senior Manager oversees field-facing systems and tools, including onboarding and training, administration, and continuous improvement. Working with IT, business stakeholders, and vendors, the role defines requirements, prioritizes enhancements, coordinates testing, and supports implementations. The position also develops field activity metrics and reporting with leadership and administers the vehicle allowance program. The role leads planning for field meetings and events and oversees local and regional congresses and exhibits, including budgets, approvals, registration, logistics, and field-team materials. It chairs the Exhibits Steering Committee and supports senior commercial leadership on initiatives such as incentive compensation, field force sizing and optimization, segmentation, and targeting. Domestic travel of up to 15% is expected.

Requirements

At least 5 years of relevant experience in pharmaceutical or biotech Commercial Operations, Field Operations, Sales Operations, Field Sales, or related functions.
Demonstrated experience supporting Commercial and/or Medical Affairs field teams, with a strong understanding of field processes, systems, and operational needs.
Proven business acumen, including strong analytical and problem-solving skills.
Experience managing field support programs, external vendors, operational processes, and budgets.
Business planning and budgeting acumen and sound judgment.
Excellent diplomacy and facilitation skills, with the ability to influence without authority.
Ability to travel domestically up to 15%.

Nice To Haves

Experience with CRM platforms, preferably Veeva, field reporting tools, Microsoft Excel, and other commercial or medical field applications.

Responsibilities

Promote consistent planning and project-management practices, ensuring work is tracked, prioritized, and resourced effectively while managing stakeholder expectations.
Identify field challenges, operational gaps, and development opportunities through engagement with Field Sales, Regional Marketing, and Field Medical teams.
Provide responsive operational support and problem-solving to Commercial and Medical Affairs, resolving field needs and inquiries in a timely manner.
Support projects and initiatives for the broader Commercial organization as needed.
Oversee implementation, administration, onboarding and training, and continuous improvement of field-facing systems and tools, including CRM, RxVantage, Motus, and roster management.
Partner with IT, business stakeholders, and external vendors to define system requirements, prioritize enhancements, coordinate testing, and support implementation while maintaining appropriate functional separation.
Partner with leadership to develop field activity metrics and reports and identify trends and analysis for senior leadership.
Administer the field vehicle allowance program, including policy compliance and vendor management.
Lead planning for national and local field-based meetings and events.
Oversee planning and execution of local and regional congresses and exhibits, including budgets, submission and approval processes, registration, logistics, and field materials.
Lead the exhibits approval process and chair the Exhibits Steering Committee.
Support the Head of Commercial Operations and Senior Field Leadership on field initiatives, including incentive compensation planning and reporting, field force sizing and optimization, segmentation and targeting, and other operational priorities.