Commercial Operations Senior Analyst

Examinetics•Overland Park, KS

9d•Hybrid

About The Position

The Commercial Operations Senior Analyst supports the effectiveness, efficiency, and scalability of the commercial organization through data analysis, performance management, process improvement, pricing governance, and technology enablement. The role partners with Sales, Marketing, Account Management, Program Development, Finance, and Salesforce administration to identify growth opportunities, improve commercial performance, maintain data and pricing integrity, and provide leadership with actionable business insights. The role leads Business Intelligence tool implementation and adoption for the Commercial team and supports broader implementation across the organization. It also develops commercial reporting and KPIs, analyzes performance and customer data, supports pricing and commission processes, and improves data quality and commercial workflows. The position is expected to be in the Kansas City headquarters at least four days per week, with potential for hybrid work.

Requirements

Bachelor's degree in Business, Finance, Economics, Analytics, Marketing, or a related field.
At least 2 years of experience in Commercial Operations, Sales Operations, Business Analytics, Finance, Revenue Operations, or a related analytical role.
Advanced proficiency in Microsoft Excel and experience analyzing large datasets.
Experience with Salesforce.com or another CRM platform.
Experience developing dashboards, KPIs, management reporting, and performance analyses.
Experience supporting system implementations, process improvement, or technology adoption.
Ability to analyze complex datasets, identify meaningful trends, develop business models, and translate findings into actionable commercial recommendations.
Understanding of sales processes, pipeline management, pricing, customer economics, and the operational drivers of revenue and profitability.
Strong commitment to accuracy, consistency, and disciplined data management across commercial systems and reporting.
Ability to identify inefficient processes, develop practical solutions, implement change, and measure results.
Ability to coordinate cross-functional implementation activities, requirements, testing, training, and adoption of commercial technologies.
Strong written, verbal, and presentation skills and ability to collaborate across Sales, Marketing, Account Management, Finance, Operations, and technology teams.
In-office expectation at the Kansas City headquarters at least four days a week; potential for hybrid work.

Responsibilities

Analyze customer, market, sales, pipeline, and service-line data to identify growth opportunities across accounts, prospects, industries, and services.
Partner with Marketing, Sales, and Salesforce administrators to design, launch, and track campaigns for customer acquisition, cross-selling, upselling, and account expansion.
Measure campaign effectiveness and recommend improvements to targeting, conversion, and commercial return.
Develop risk and opportunity scorecards and analysis for key accounts.
Develop and maintain recurring reporting on territory-level revenue, bookings, pipeline, sales activity, conversion, retention, account growth, and other commercial measures.
Identify performance trends, risks, and opportunities and provide actionable insights to Commercial leadership monthly and quarterly.
Develop, implement, and maintain KPIs for Sales, Program Development, and related Commercial functions.
Build dashboards and recurring reports that show leadership and individual contributors performance against KPIs.
Identify performance gaps; recommend and implement process, workflow, reporting, or behavioral improvements; and monitor their impact.
Execute the annual price push with the Director of Commercial Operations, Sales Managers, and Contracts to define pricing strategy and implement annual price increases.
Maintain pricing integrity across customer agreements, proposals, pricing tools, CRM systems, and other commercial platforms.
Monitor adherence to approved pricing structures, discount guidelines, and commercial policies; identify inconsistencies, exceptions, and possible margin leakage.
Partner with Sales, Finance, and Operations to resolve pricing discrepancies and improve pricing processes and controls.
Manage monthly tracking and validation of sales commissions and incentive compensation.
Reconcile sales, revenue, and commission data across systems; resolve discrepancies with Sales leadership and Finance; and produce recurring commission reports for review and approval.
Own commercial data quality and reporting accuracy across customer, opportunity, pipeline, pricing, activity, and related commercial data.
Develop processes, controls, and recurring audits to identify and correct missing, duplicate, inaccurate, or outdated data.
Partner with Salesforce administrators and Commercial teams to improve data-entry standards, governance, and system adoption.
Partner with Account Management to develop monthly and quarterly business reports for key customer accounts.
Consolidate operational, financial, utilization, service, and commercial data into standardized customer reports and executive-level business review materials.
Identify account trends, risks, service issues, and growth opportunities, and improve reporting consistency and efficiency.
Serve as the Commercial Team lead for Business Intelligence tools, coordinating requirements, workflows, testing, configuration, training, and implementation activities.
Partner with internal stakeholders and implementation resources to ensure Business Intelligence tools meet Commercial needs and integrate with related processes and systems.
Support user acceptance testing, data validation, training, change management, and ongoing adoption; serve as a Commercial subject-matter resource after implementation.
Support broader organizational implementation of Business Intelligence tools where Commercial processes, customer information, reporting, or workflows intersect with other departments.
Identify opportunities to use technology and automation to improve commercial productivity, reporting, and decision-making.