Senior Analyst, Operations
About The Position
The (USA) Senior Analyst, Operations supports project planning, execution, and operational improvements across multiple business functions. The role analyzes data, develops solutions, and collaborates with cross-functional teams to improve tools, reports, and processes. It manages project timelines, communicates progress to stakeholders, and drives results through effective resource allocation and problem-solving. The Senior Analyst contributes to operational best practices, supports compliance with company standards, and builds partnerships to meet business objectives while seeking opportunities for improvement and innovation. The position is part of the Marketplace Screening team, which develops and scales screening, onboarding, and identity capabilities for a trusted and efficient global marketplace. Acting as a key Business Support partner for APAC, the role collaborates with Business SMEs, Operations, Product, Engineering, Compliance, and vendors. The team focuses on Pre-Screening, Adaptive Onboarding, and Identity Intelligence, providing operational readiness, troubleshooting, and post-launch support. The role has significant China scope, and proficiency in Chinese is essential for regional workflows and partnerships.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Operations, or a related field, or 2 years’ experience in operations, project management, or a related area.
- Proven experience in operations analytics and project management, including designing and executing complex project plans.
- Strong problem-solving skills and risk awareness to identify root causes and recommend effective solutions.
- Expertise in developing and implementing operational best practices and scalable business solutions.
- Ability to collaborate cross-functionally with product, business, policy, and operations teams.
- Excellent communication skills to convey project status and engage stakeholders effectively.
- Commitment to compliance, ethics, and maintaining high standards of integrity.
- Experience in team management and fostering a positive, productive work environment.
- Proficiency in Chinese to support regional workflows and partnerships.
Nice To Haves
- Master's degree in Business Administration, Engineering, Operations, or a related field.
- Project Management Certification.
- Master's degree in Business Administration, Computer Engineering, or Operations Management.
- Project Management Professional (PMP) certification.
Responsibilities
- Design and manage project plans, timelines, and deliverables, and facilitate stakeholder meetings to implement operational initiatives.
- Analyze data to identify root causes, develop solutions, and recommend improvements across multiple business functions.
- Collaborate with product management, merchandising, and engineering to drive project execution and operational enhancements.
- Develop and improve operational tools, reports, and customer-facing functionality by providing subject matter expertise and business requirements.
- Implement scalable operational best practices and tracking mechanisms to support business growth and continuous improvement.
- Communicate project status, resource allocation, and outcomes to key stakeholders.
- Support compliance with company policies and foster positive team engagement through coaching and collaboration.
- Provide operational readiness, troubleshooting, and post-launch support for marketplace screening, onboarding, and identity capabilities.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
