Senior Operations Analyst, Treasury Operations

KeyBank • Brooklyn, OH

2d • $63,000 - $96,000 • Hybrid

About The Position

The Senior Operations Analyst works within Treasury Operations, which processes transactions and prepares reports related to investment portfolios, collateral management, funding and safekeeping. Treasury Operations supports business lines at Key and its affiliates, including fixed-income trade settlement and related principal and income processing, debt issuance and payments, cash-position monitoring, and securities pledging. The department uses a third-party database system and regularly prepares managerial, financial and regulatory reports.

Partnering with leadership, the analyst provides functional expertise and operational support, resolves complex issues, helps allocate resources during peak workloads, and works with the Department Manager on strategic direction. The role guides and trains operations staff, contributes to human-resource functions as needed, leads continuous improvement, and participates in special projects. The position is based in Brooklyn, Ohio, and is categorized as hybrid, with an expectation of at least two in-office days.

Requirements

• Bachelor’s degree in Accounting or Finance, or equivalent work experience in a financial-services operations environment.
• Aptitude to learn and understand financial concepts across a wide variety of products.
• Effective communication skills for interacting with external bank clients and internal business-line partners.
• Ability to lead multiple projects and prioritize work for the team.
• Ability to work professionally and knowledgeably with internal and external clients while protecting KeyBank’s monetary risks and confidentiality.
• Attention to detail, accuracy and timeliness.
• Proficiency with Microsoft Suite.
• Ability to work effectively in an ever-changing environment and generate ideas beyond the status quo.
• Flexibility and composure under stress.
• Strategic thinking and detail orientation.
• Ability to solve problems and translate ideas or resolutions into action.
• Ability to adapt to changing priorities, deadlines and directions.
• Ability to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Treasury Operations experience.
• Working knowledge of Accounting or Lightning systems, including accounting and General Ledger postings through those systems.
• Ability to learn new concepts quickly and develop in-depth knowledge of a wide variety of functions.

Responsibilities

• Understand team processes and act as a subject matter expert; partner with the Department Manager on larger projects, complex issues and research.
• Apply bond-accounting knowledge and perform detailed accounting reconciliations to research and resolve outages or anticipate accounting entries for new products and portfolios.
• Lead changes that improve team efficiency.
• Learn and perform all team functions to provide backup during staff absences or increased volumes and help ensure accurate, timely work.
• Prepare managerial and financial reports within required service-level agreements.
• Build relationships with business-line partners to resolve client issues and complete cross-functional initiatives.
• Lead and participate in department projects.
• Work independently with technology support partners to define, test and implement bug fixes and smaller system enhancements.
• Identify and implement process improvements; review workflows for efficiency and maintain department procedures.
• Use trade and wire systems, including Lightning and Dovetail, and accurately recognize and process transactions.
• Research issues using a variety of tools and present timely, cohesive findings to management.
• Make sound decisions with incomplete or ambiguous information and under tight deadlines or pressure.
• Manage, organize and prioritize multiple assignments to support business needs.
• Perform other assigned duties and comply with KeyBank policies, procedures and conduct expectations.
• Represent the department in disaster recovery planning and testing.
• Provide staff-performance feedback to the manager and collaborate on department goals and objectives.
• Complete required CCAP evaluations.
• Serve as the department liaison during Risk Management and regulatory reviews and provide requested information.
• Create and maintain documented procedures, process maps and functional responsibility lists; research and resolve issues or differences.

Benefits

• Eligible for incentive compensation, which may include production, commission and/or discretionary incentives.
• Eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior