Senior Operations Analyst, Treasury Operations

KeyBank • Brooklyn, OH

1d • Hybrid

About The Position

The Senior Operations Analyst works within Treasury Operations, which processes transactions and prepares reports supporting investment portfolios, collateral management, funding, and safekeeping for Key and its affiliates. Portfolio work includes fixed-income trade settlement and processing principal and income. Funding work includes debt issuances, principal and interest payments, and monitoring the cash position at the Federal Reserve. Collateral work includes pledging securities for Key contracts, products, and public deposits. The department uses a third-party software database system and prepares managerial, financial, and regulatory reports.

The Senior Analyst partners with leadership to analyze and support operations, resolve complex problems, allocate resources, and manage workloads during peak periods. The role contributes to strategic direction, supports staff training and guidance, improves processes and procedures, and participates in special projects. It requires detailed research, sound decisions under pressure, effective collaboration with internal and external partners, and the ability to perform team functions as backup when needed.

Requirements

• Bachelor’s degree in Accounting or Finance, or equivalent work experience in a Financial Services Operations environment.
• Aptitude to learn and understand financial concepts across a wide variety of products.
• Effective communication skills for interaction with external bank clients and internal Line of Business partners.
• Ability to lead multiple projects and prioritize work for the team.
• Ability to work professionally and knowledgeably with internal and external clients while protecting KeyBank’s monetary risks and confidentiality.
• Attention to detail, accuracy, and timeliness.
• Proficiency with Microsoft Suite.
• Ability to work effectively in an ever-changing environment and generate ideas beyond the status quo.
• Flexibility and composure under stress.
• Strategic thinking combined with attention to detail.
• Ability to solve problems and translate ideas or resolutions into action.
• Ability to adapt to changing priorities, deadlines, and directions.
• Ability to manage work independently and make decisions under tight deadlines or pressure.
• Strong knowledge of bond accounting and trade and wire systems, including Lightning and Dovetail.

Nice To Haves

• Treasury Operations experience.
• Working knowledge of Accounting or Lightning systems, including accounting and General Ledger posting through those systems.
• Ability to learn new concepts quickly and develop in-depth knowledge of a wide variety of functions.

Responsibilities

• Understand team processes and serve as a subject matter expert; partner with the Department Manager on larger projects, complex issues, and research.
• Apply bond-accounting knowledge and perform detailed accounting reconciliations to research and resolve outages or anticipate accounting entries for new products and portfolios.
• Lead changes and process improvements to drive team efficiencies.
• Learn and perform all team functions to provide backup during staff absences or increased volumes and support accurate, timely work.
• Prepare managerial and financial reports within required service-level agreements.
• Build relationships with Line of Business partners to resolve client issues and complete cross-functional initiatives.
• Lead and participate in department projects.
• Work independently with technology support partners to define, test, and implement bug fixes and smaller system enhancements.
• Review and maintain department procedures.
• Recognize and correctly process transactions in department systems, with close attention to detail.
• Conduct research using a variety of tools and present findings to management in a timely, cohesive manner.
• Make quality decisions with incomplete or ambiguous information and under tight deadlines or pressure.
• Review workflows for adherence to efficient processes and procedures.
• Manage multiple tasks and prioritize assignments to support business needs.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical and professional conduct.
• Represent the department in disaster recovery planning and testing.
• Provide staff performance feedback to the manager and collaborate on department goals and objectives.
• Complete required CCAP evaluations.
• Serve as the primary department liaison and provide information during Risk Management and regulatory reviews.
• Create and maintain documented procedures, process maps, and functional responsibility lists.
• Research and resolve issues or differences.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available to eligible employees; specific benefits are not listed in the posting.
• Flexible workspace options in circumstances where the role can be performed effectively in a mobile environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior