Senior Operations Analyst - Check Operations

Bank of America•College Park, MD

2d•Hybrid

About The Position

The Senior Operations Analyst (PSPL) analyzes day-to-day operational issues, researches and resolves exceptions, and supports continuous process improvement by identifying trends and understanding the operations environment. The role develops, implements, and communicates new or updated processes across the organization, working with subject matter experts and leadership to maintain procedures, identify risks, and resolve operational exceptions. The analyst leads implementation of products, services, and operational solutions; manages the design, documentation, implementation, and monitoring of new products and services; and provides procedural, technical, and operational consultation. The role also prepares and delivers staff training, presents performance and implementation reporting, and provides process-related support. The position requires independent work on tasks and small-scale projects, with strong communication skills and attention to detail. Previous check-processing experience is highly desired. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The standard arrangement is three days in the office and two days remote, subject to business needs. Additional in-office presence may be required for training responsibilities; during the training period, employees may be required to work in the office five days per week. The position is first shift and is scheduled for 40 hours per week.

Requirements

Understanding of check-processing and adjustment rules, laws, and applicable industry regulations, including Reg CC, UCC, and Reg J.
Strong working knowledge of Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to support the rollout of new or updated processes, including change communication and adoption strategies.
Skill in preparing, coordinating, and delivering training tailored to different audiences and learning styles.
Experience coordinating and facilitating procedure reviews with subject matter experts and leadership.
Ability to gather, synthesize, and present contextual insights about processes and procedures to leaders at multiple organizational levels.
Ability to work independently on projects or problems of limited scope, demonstrating initiative and effective prioritization.
Strong procedure-development and drafting skills, with sound judgment and attention to compliance with laws, regulations, and best practices.
Ability to proactively identify and assess risks, including regulatory and operational impacts.
Excellent written and verbal communication skills, with the ability to influence, educate, and collaborate across departments.
High level of accuracy in documentation, training materials, and procedural updates.
Comfort working in a dynamic environment with evolving priorities and requirements.
2–3 years of check-processing experience is preferred, including familiarity with check-processing workflows, systems, and regulatory requirements.
At least 1 year of check storage/retention experience is preferred, including familiarity with check-processing workflows, systems, and regulatory requirements.

Nice To Haves

2–3 years of check-processing experience, including familiarity with check-processing workflows, systems, and regulatory requirements.
At least 1 year of check storage/retention experience.

Responsibilities

Lead implementation of products, services, and operational solutions.
Manage the design, documentation, implementation, and monitoring of new products and services.
Consult on procedural, technical, and operational changes.
Advance business product knowledge within the operations environment.
Foster relationships with partners and teammates.
Inspect data to identify issues and trends.
Present reporting on key performance and implementation status.
Roll out new or updated processes across teams and support their adoption.
Prepare, coordinate, and deliver training to staff on processes and procedures.
Collaborate with subject matter experts and leadership to review and maintain procedures.
Gather and present process context and documentation to leaders at various levels.
Review and resolve requests and exceptions using established procedures.
Handle ad hoc tasks and provide process-related support as needed.
Draft clear, accurate procedures aligned with applicable laws, rules, and regulations.
Identify and communicate operational risks across functional areas.
Work independently on tasks and projects of limited scope with minimal supervision.