Senior Operations Analyst - Check Operations

Bank of America • College Park, MD

4d • Hybrid

About The Position

The Senior Operations Analyst (PSPL) analyzes day-to-day operational issues, researches and resolves issues identified within a business unit, and supports continuous process improvement by identifying trends and understanding the operations environment. The role develops, implements, and communicates new or updated processes across the organization, working with subject matter experts and leadership to identify risks and resolve operational exceptions. It involves complex analytics, reporting, exception review, procedure development, training, and independent work on small-scale projects. Previous check-processing experience is highly desired.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The standard arrangement is three days in the office and two days remote, based on business needs. Additional in-office presence may be required for training responsibilities, and employees may be required to work in the office five days per week during the training period.

Requirements

• Understanding of check processing and adjustment rules, laws, and applicable industry regulations, including Reg CC, UCC, and Reg J.
• Strong working knowledge of Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to support rollout of new or updated processes, including change communication and adoption strategies.
• Skill in preparing, coordinating, and delivering training tailored to different audiences and learning styles.
• Experience coordinating and facilitating procedure reviews with subject matter experts and leadership.
• Ability to gather, synthesize, and present contextual insights on processes and procedures to leaders at multiple organizational levels.
• Ability to work independently on projects or problems of limited scope, showing initiative and effective prioritization.
• Strong procedure-development and drafting skills, with sound judgment and attention to compliance with laws, regulations, and best practices.
• Ability to proactively identify and assess risks, including regulatory and operational impacts.
• Excellent written and verbal communication skills and ability to influence, educate, and collaborate across departments.
• High level of accuracy in documentation, training materials, and procedural updates.
• Comfort with a dynamic environment and evolving priorities and requirements.
• Skills in attention to detail; monitoring, surveillance, and testing; policies, procedures, and guidelines management; regulatory compliance; written communications; adaptability; business acumen; continuous improvement; critical thinking; process mapping; change management; consulting; data management; reporting; and research.

Nice To Haves

• Two to three years of check processing experience, including familiarity with check processing workflows, systems, and regulatory requirements.
• At least one year of check storage/retention experience, including familiarity with check processing workflows, systems, and regulatory requirements.
• Previous check-processing experience is highly desired.

Responsibilities

• Lead implementation for products, services, and operational solutions.
• Manage the design, documentation, implementation, and monitoring of new products and services.
• Consult on procedural, technical, and operational changes.
• Advance business products knowledge within the operations environment.
• Foster relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Present reporting on key performance and implementation status.
• Roll out new or updated processes across teams and ensure adoption.
• Prepare, coordinate, and deliver training to staff on processes and procedures.
• Collaborate with subject matter experts and leadership to review and maintain procedures.
• Gather and present process context and documentation to leaders at various levels.
• Review and resolve requests and exceptions using established procedures.
• Handle ad hoc tasks and provide process-related support as needed.
• Draft clear, accurate procedures aligned with industry laws, rules, and regulations.
• Identify and communicate operational risks across functional areas.
• Work independently on tasks and projects of limited scope with minimal supervision.
• Analyze day-to-day issues, research them, and provide resolutions.
• Complete complex, non-routine analytics, create reports, and review exception testing and processing.

Benefits

• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed