Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
• Build customer relationships by anticipating needs and promoting healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verifying where legally allowed, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Adhere to company Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations regarding discipline and termination, and hold technicians accountable for compliance, attendance, and timeliness.
• Manage technician hiring, onboarding, training, and scheduling; monitor training completion and follow company policies and procedures.
• Identify team members’ gaps in operational knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team member licensure, registration, certification, and regulatory compliance; use company resources to document licensure status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team.
• Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.