Operations Manager Jobs

About The Position

Requirements

• At least 4 years of management experience in facility management operations or engineering, with a strong customer-service emphasis.
• Experience leading or managing frontline teams to meet operational SLAs and compliance requirements.
• Strong communication, decision-making, leadership, and problem-solving skills.
• Professional and political aptitude.
• Strong computer proficiency, including Excel, PowerPoint, Word, Outlook, CMMS systems, and BMS systems.
• Experience managing operational budgets and applying general accounting principles.
• Experience creating capital budgets and reporting.
• Experience with CMMS software and work-order management for service execution and employee coordination.
• Knowledge of basic mathematical concepts to calculate ROI, create proposals and cost-saving programs, and adhere to operating budgets.
• Ability to walk or stand for prolonged periods.
• Ability to lift, carry, and place up to 50 pounds at a time.
• Ability to work schedules that include days, nights, weekends, and/or holidays as needed.

Responsibilities

• Lead, engage, and motivate teams delivering hard, soft, and operational services, including vendor-managed work.
• Plan, organize, direct, and coordinate daily facility operational activities across one or more properties.
• Ensure work meets contract requirements, service specifications, applicable SLAs, and ISS quality standards; remedy performance problems, errors, or omissions promptly.
• Promote safety, service excellence, customer experience, and cost efficiency throughout facility operations.
• Provide oversight and operational support to teams, balancing role responsibilities and client and management deliverables.
• Communicate and negotiate effectively with clients, customers, peers, colleagues, vendors, visitors, and local stakeholders.
• Act as the main local point of contact for site employees, visitors, vendors, stakeholders, and ISS employees.
• Advise clients and ISS regional leadership on facilities operations and performance decisions.
• Ensure health and safety requirements are established and followed by onsite staff and subcontractors.
• Use industry trends, business intelligence, data, and reporting to foster innovation, creative problem-solving, customer satisfaction, resilience, and operational efficiency.
• Act as client liaison and work with property management, where applicable, to ensure facility services meet building service and quality expectations.
• Monitor the appearance of buildings and grounds and address issues that may detract from the desired appearance.
• Promote the OneISS team approach through cross-skilled training and collaborative ways of working.
• Communicate across accounts and the company, participate in project groups and meetings, and support learning and development.
• Promote account successes and contribute to the further development of ISS.
• Comply with HSEQ policies and procedures, participate in HSEQ training, maintain environmental responsibility and quality standards, and report potential hazards or compliance concerns.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program based on employment status