Pharmacy Operations Manager

Walgreens•Gilbert, AZ

5d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, inventory management, insurance claim processing, recordkeeping, equipment maintenance, and compliance with company policies and applicable regulations. The role coordinates daily pharmacy activities, helps improve financial and operational results, supports community outreach and immunization events, and collaborates with store and pharmacy leadership. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; assists with licensure and regulatory compliance; maintains required PTCB certification and other training; and communicates operational information to the pharmacy team. The role requires a flexible schedule that includes evening and weekend hours. The stated hourly range is $22.50 to $35.75, with the actual rate dependent on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Complete certifications, education credits, training, and other requirements established by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build relationships with customers, anticipate needs, and promote pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines, screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and the daily activity schedule; recommend allocation of pharmacy hours and maintain an orderly, clean pharmacy with adequate supplies.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy and applicable prescription-dispensing procedures under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events as directed; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; address attendance, timeliness, compliance, engagement, and performance improvement.
Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies.
Identify pharmacy-operations knowledge gaps and arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentoring.
Relay support-center messages and key emails to the pharmacy team.
Participate in store and pharmacy meetings, including brief meetings and weekly check-ins with the Store Manager.