Operations Manager - Risk Consulting
About The Position
The Consulting Operations Manager at RSM partners with leadership to advance strategic implementation and operational effectiveness. The role supports the practice by collaborating across functional areas and developing solutions that optimize resource and financial performance, minimize risk, and maximize client experience. The manager identifies process-improvement opportunities and implements solutions, oversees new service-line development and systems implementations, and provides ongoing operational support. The position also supports consulting leaders by translating strategic vision into action, managing key initiatives, facilitating communication, and contributing to growth strategies. It uses performance reports and systems to analyze financial results, monitor profitability and plan attainment, and provide leaders with business insights. The manager develops and tracks implementation plans and performance measures, helps ensure initiatives are delivered on time and within budget and scope, and provides hands-on oversight to troubled initiatives when needed. The role also supports change management and oversees the performance, development, coaching, and exit counseling of assigned operational team members. RSM describes most roles as hybrid, with team members aligned to an RSM office and meeting in person when it supports clients, teams, development, or relationship-building. Some roles may be virtual or primarily on-site depending on role requirements, team priorities, and client needs.
Requirements
- Bachelor’s degree.
- At least 5 years of experience working with management-level individuals.
- Experience managing others in a team environment, directly or indirectly.
- Experience effectively managing multiple projects.
- Experience navigating a matrix reporting environment and solving or resolving complex issues.
- Advanced Microsoft Office skills, including Excel, PowerPoint, Word, and Outlook.
- Strong analytical skills and ability to assess financial information for reasonableness and accuracy.
- Ability to work in a large, complex, fast-paced, dynamic organization with ambiguity and change.
- Ability to work effectively with employees at all levels, including senior leadership.
- Ability to work autonomously and as a team leader.
- Strong problem-solving, analytical, organizational, prioritization, and time-management skills.
- Ability to supervise and review project or assignment results.
- Ability to train, mentor, and provide guidance and feedback to team members.
Nice To Haves
- Previous experience working in a professional services firm.
- Project management certification.
- Visio experience.
Responsibilities
- Partner with consulting leaders to develop leadership meeting objectives and agendas, facilitate meetings, and oversee strategic and tactical priorities.
- Participate in developing and executing growth strategies.
- Identify risk-mitigation, process-improvement, communication, and support needs affecting client-solution delivery.
- Collaborate with internal departments, including human resources, technology, sales, marketing, finance, legal, and resource management, to develop and maintain effective support processes.
- Manage and facilitate new service-line development and deployment, as well as system implementations, in collaboration with leaders, technical counterparts, internal support functions, and vendors.
- Use performance reports and systems to analyze financial information, monitor profitability and plan attainment, and provide business reporting to leaders.
- Translate strategic objectives into initiatives, implementation plans, and performance measures; identify corrective actions to keep projects on time, within budget, and within scope.
- Provide interim hands-on leadership and oversight to troubled initiatives as needed.
- Partner with consulting leaders to support change management for internal initiatives.
- Oversee performance management, development, coaching, and exit counseling for assigned operational team members.
Benefits
- Competitive benefits and compensation package.
- Eligibility for a discretionary bonus based on firm and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
