Branch Operations Manager 8th Ave and Catalina

Wells Fargo•Yuma, AZ

5d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations, ensuring exceptional customer service and colleague experience as well as timely, high-quality, compliant work. It includes operational and customer-support tasks, direct customer interaction, management of the teller-line schedule and daily operations, and resolving or escalating operational issues and customer concerns. The position coaches and develops direct reports, supports hiring and talent development, and manages people and financial resources for branch operations. It also involves customer contact that may include assessing needs and referring customers interested in dwelling-secured products to a SAFE team member; the role does not take applications or offer or negotiate terms of dwelling-secured transactions. Loan Originator qualification and ongoing regulatory requirements apply. The position is based at 790 W Catalina Dr, Yuma, Arizona. The schedule may include most Saturdays. It is not eligible for Visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
For the Loan Originator position, meet applicable financial responsibility, character, general financial fitness, and criminal background standards, and ongoing regulatory requirements including additional screening if necessary.
Not eligible for Visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer needs, and resolving complex issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of laws and regulations pertaining to the banking industry.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, quality, compliant completion of teller functions.
Provide feedback and ideas to improve customer and colleague experience, performance management processes, and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversations, and build relationships.
Manage teller-line scheduling and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve concerns or complaints, escalating when needed.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers and assess needs; refer customers interested in dwelling-secured products to a SAFE team member without taking an application or offering or negotiating transaction terms.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ development and assist with hiring talent.
Meet Loan Originator qualification requirements and comply with related Wells Fargo policies and ongoing regulatory requirements.