BRANCH MANAGER - S WESTERN AVE

STAR Financial Bank•Marion, IN

21h•Onsite

About The Position

The Branch Manager is responsible for the daily operations and performance of a STAR Financial Bank branch. The role oversees staff, security, audits, compliance, facilities maintenance, and operating policies and procedures, while keeping current on bank products, services, and procedures. The manager coaches employees on sales and operational performance, ensures appropriate training and cross-training, and handles human resources responsibilities including hiring, performance reviews, goal setting, career development, and recommending merit increases. The Branch Manager generates new business and works toward sales, growth, and profitability goals, including generating and closing consumer loans. Depending on the market assignment, the role may serve as a Retail Lending Specialist, reviewing market loan requests and coaching retail lenders. The manager also supports the Customer Solutions Center and other delivery channels, backs up Personal Banker duties and phone sales inquiries, and ensures staff match customers with suitable banking products, services, and lending options. The role includes orienting and mentoring new team members, liaising with the Service Center and Branch Administration, and coordinating with other departments to resolve issues. This position is not eligible for remote work. Assignments or training may take place at various locations, including Marion, Fishers, and Fort Wayne. STAR Financial Bank describes itself as an Indiana-based community bank and an equal opportunity employer committed to inclusivity and community partnership.

Requirements

Proven results in an inside sales capacity.
Ability to provide superior customer service in face-to-face and phone conversations.
Demonstrated technical ability to perform required duties and keep current on products, loan promotions, services, mobile banking, and other electronic delivery technology.
Ability to turn a low-production office into a high-production office.
Excellent oral and written communication skills.
Strong attention to detail.
Strong organizational and follow-up skills.
Ability to prioritize workload and meet deadlines.
Ability to maintain a high level of confidentiality.
Intermediate computer skills, including Microsoft Office Suite products.

Responsibilities

Oversee daily branch operations, including staff, security, audits, compliance, facilities maintenance, and operational policies and procedures.
Ensure operating procedures are followed and maintain current knowledge of bank products, services, and procedures.
Guide and coach staff on sales and operational expectations, problems, exceptions, and adjustments.
Ensure employees are adequately trained and cross-trained for appropriate functions.
Manage and coach staff and carry out human resources responsibilities, including hiring, disciplinary action or dismissal when necessary, goal setting and monitoring, career development, performance appraisals, and recommending merit increases.
Generate new business to meet or exceed sales, growth, and profitability goals.
Generate, complete, and close consumer loans.
When required, serve as Retail Lending Specialist for a defined market by reviewing loan requests and denials or approvals and coaching market retail lenders to identify lending opportunities.
Promote and support the Customer Solutions Center and other delivery channels.
Provide backup for Personal Banker I/II duties and/or phone customer sales inquiries.
Ensure branch staff identify customer needs and refer or sell appropriate products, services, and lending options.
Orient and mentor new team members.
Serve as liaison to the Service Center and Branch Administration department.
Work with appropriate departments to resolve issues.