Branch/Dept Manager S

FIRST CREDIT UNION•Chandler, AZ

9d•Onsite

About The Position

The Branch/Dept Manager is responsible for all aspects of day-to-day branch operations, including leadership, communication, team development, and member service. The manager initiates and coaches staff toward strategic goals aligned with the Credit Union’s FIRST Values, maintains high standards, and provides exceptional service to members. The role oversees branch performance, staff development, compliance, audit procedures, security, and operational policies. The manager communicates with management through regular reports and works with team members, solution teams, HR, and community partners to support effective operations and member experiences. Physical presence in the branch is required. The job operates in a branch or office setting and involves periodic travel to other FCU locations.

Requirements

High school diploma or equivalent.
Three years of related experience and/or training, or an equivalent combination of education and experience.
Outstanding customer service orientation.
Strong numeric ability, accuracy, and attention to detail.
Computer proficiency.
Stress management and composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork skills.
Leadership and supervisory skills.
Ability to work a flexible schedule Monday through Friday.
Ability to lift and/or move up to 25 pounds; bending, stooping, or standing as necessary.
Physical presence in the branch setting is required.

Nice To Haves

College graduate.
Previous cash-handling experience.
Previous experience with a credit union.
Multilingual capabilities, including Spanish.

Responsibilities

Lead all aspects of day-to-day branch operations.
Prepare daily, weekly, and monthly reports on branch operations and productivity, and maintain communication with management.
Provide leadership, guidance, and training; assist with problem solving, member issues, out-of-balance conditions, and compliance with Credit Union policies and state and federal regulations.
Coach staff to fulfill annual business plan goals, including monthly one-on-one sessions and consistent feedback.
Maintain knowledge of Credit Union products and services to train and motivate staff to cultivate member relationships through cross-sales.
Schedule, supervise, and motivate branch staff to maintain member service satisfaction.
Represent and promote the Credit Union in the community through SEG visits, Chamber networking, and community events.
Oversee audit procedures and controls, and promptly notify the Director of Branch & Member Experience, Operations of identified weaknesses.
Monitor transactions, loan volume, sales volume, and overall branch performance to identify opportunities to improve member engagement with products and services.
Ensure quality assurance and compliance of branch records, including reviewing new membership applications; document and review procedural deviations with staff.
Communicate and follow up with team members, solution teams, management, and members on requests and work items.
Promote process improvements that support simple and effective member experiences.
Evaluate staff performance, prepare and present annual reviews, and conduct and log coaching sessions.
Coordinate and communicate performance-related matters in a timely manner in partnership with HR.
Uphold branch security and safety by analyzing policies and procedures and notifying staff of changes.
Handle confidential and sensitive information professionally.
Provide management with recommendations and feedback regarding operational policies and procedures.
Ensure compliance with internal controls and established policies and procedures, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).