Branch Manager - S Western Ave

STAR Financial Bank•Marion, IN

1d•Onsite

About The Position

STAR Financial Bank is an Indiana-based community bank that emphasizes quality service, personalized banking solutions, community partnership, and innovative use of technology. The Branch Manager works onsite and is responsible for the daily operation of a branch, including staff, security, audits, compliance, facilities maintenance, and operational policies and procedures. The manager ensures procedures are followed and stays current on changes to bank products, services, and procedures. The role coaches and develops staff, oversees hiring and other human resources responsibilities, sets and monitors goals, completes performance appraisals, and may take disciplinary action or recommend merit increases. The Branch Manager generates business and consumer loans to support sales, growth, and profitability goals; may serve as Retail Lending Specialist for a defined market area; and promotes the Customer Solutions Center and other delivery channels. The manager also supports customer needs through appropriate referrals and product, service, and lending recommendations, mentors new team members, and serves as a liaison to the Service Center and Branch Administration department. The role requires proven inside-sales results, strong customer service and communication skills, technical ability, attention to detail, organization, follow-up, prioritization, confidentiality, and intermediate Microsoft Office skills. Assignments or training sessions may take place at other locations, including Marion, Fishers, and Fort Wayne.

Requirements

Proven results in an inside-sales capacity.
Ability to provide superior customer service in face-to-face and telephone conversations.
Demonstrated technical ability to perform required duties and keep current on new products, loan promotions, services, mobile banking, and other electronic delivery technology.
Ability to turn a low-production office into a high-production office.
Excellent oral and written communication skills.
Strong attention to detail.
Strong organizational and follow-up skills.
Ability to prioritize workload and meet deadlines.
Ability to maintain a high level of confidentiality.
Intermediate computer skills, including Microsoft Office Suite products.

Responsibilities

Oversee daily branch operations, including staff, security, audits, compliance, facilities maintenance, and operational policies and procedures.
Ensure operating procedures are followed and maintain current knowledge of bank products, services, and procedures.
Guide and coach staff on sales and operational performance expectations, problems, exceptions, and adjustments.
Ensure employees receive adequate training and cross-training.
Manage and coach staff; handle human resources responsibilities such as hiring, discipline or dismissal when necessary, goal setting and monitoring, coaching, career development, performance appraisals, and recommendations for merit increases.
Generate new business to help meet or exceed sales, growth, and profitability goals.
Generate, complete, and close consumer loans.
As needed, serve as Retail Lending Specialist for a defined market area by reviewing market loan requests and denials or approvals and coaching market retail lenders to identify lending opportunities.
Promote and support the Customer Solutions Center and other delivery channels.
Back up Personal Banker I/II duties and/or phone customer sales inquiries.
Match customers’ needs with appropriate product, service, and lending referrals and sales to benefit the customer and strengthen the banking relationship.
Orient and mentor new team members.
Serve as liaison to the Service Center and Branch Administration department and coordinate with appropriate departments to resolve issues.