KYC Operations Manager, Officer

State Street•Quincy, MA

5d•$65,000 - $113,750

About The Position

The KYC Operations Manager leads a team supporting business units in the timely and accurate delivery of end-to-end AML/KYC processes for new customer and account onboarding, periodic reviews, and event-driven reviews. The team provides Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) services globally, including collecting and analyzing client information, screening entity names against sanctions lists, and completing customer AML risk assessments. Quality assurance uses a four-eyes process to promote accuracy and completeness of KYC records and reduce regulatory, monetary, and reputational risk. The manager oversees team workload, priorities, quality, productivity, and KPIs; recruits and develops team members; supports AML awareness training and projects; and maintains relationships with stakeholders and SLOD representatives. The role also requires timely escalation of AML concerns and ongoing knowledge of financial crime risks and KYC requirements.

Requirements

Demonstrated ability to supervise staff and help ensure work is completed accurately and on time.
Ability to engage with senior staff across multiple locations.
Excellent interpersonal, organizational, and administrative skills.
Good Microsoft Excel and Word skills.
Advanced knowledge of anti-money-laundering and know-your-customer regulations and processes.
At least 4 years of experience in AML/KYC client onboarding, periodic reviews, or a compliance function.
Experience leading, coaching, and developing staff.

Nice To Haves

Knowledge of State Street procedures and requirements.

Responsibilities

Lead a team of KYC Specialists in the timely and accurate delivery of CIP, CDD, and EDD services to stakeholders.
Monitor and manage team workload and priorities to ensure deliverables are met.
Recruit team members.
Encourage adherence to speak-up and listen-up values, including timely escalation of AML concerns, suspicious activity, or corporate policy breaches.
Help facilitate AML awareness training across the team to improve the quality of deliverables.
Support ad hoc and strategic projects as required.
Complete AML/KYC due diligence accurately and on time, including periodic and event-driven reviews and reviews of expected versus actual transaction activity.
Maintain role-specific knowledge of current anti-money-laundering and financial-crime risks through the annual AML Academy and other applicable training.
Build and maintain relationships with stakeholders and SLOD representatives.
Oversee team quality and productivity.
Manage and oversee KPIs.

Benefits

Retirement savings plan (401(k)) with company match.
Insurance coverage including basic life, medical, dental, vision, and long-term disability, with optional additional coverage.
Paid time off, including vacation, sick leave, short-term disability, and family-care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, with certain sales-role exceptions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.