KYC Operations Manager, Officer

State Street•Quincy, MA

About The Position

The KYC Operations team supports Business Units in the timely and accurate delivery of end-to-end AML/KYC processes for onboarding new customers and accounts and completing periodic and event-driven reviews of existing customers and accounts, in accordance with State Street’s AML Policy and Standards. The team provides Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) services to Business Units globally. Its work includes collecting and analysing client data, documents, and publicly available information; screening entity names against sanctions lists; and conducting customer anti-money-laundering risk assessments. The team also performs four-eye quality assurance to help ensure the accuracy and completeness of KYC records and minimise regulatory, monetary, and reputational risk. The KYC Operations Manager is responsible for a team of KYC Specialists and oversees delivery, workload, quality, productivity, and KPIs. The role includes recruiting, coaching and developing team members, supporting AML awareness training, escalating AML concerns and policy breaches, maintaining stakeholder relationships, and contributing to ad hoc and strategic projects. The manager is expected to maintain current knowledge of AML and financial crime risks and complete applicable training.

Requirements

Advanced knowledge of anti-money-laundering and know-your-customer regulations and processes.
At least 4 years of experience in AML/KYC client onboarding, periodic reviews, or a compliance function.
Experience leading, coaching, and developing staff.
Demonstrated ability to supervise staff and participate in ensuring work is completed accurately and on time.
Ability to engage with senior staff across multiple locations.
Excellent interpersonal, organizational, and administrative skills.
Good Microsoft Excel and Word skills.

Nice To Haves

Knowledge of State Street procedures and requirements.

Responsibilities

Lead a team of KYC Specialists in the timely and accurate delivery of CIP, CDD, and EDD services to stakeholders.
Monitor and manage team workload, set priorities, and ensure deliverables are met.
Recruit team members.
Encourage the team to follow speak-up and listen-up values, including timely escalation of AML concerns, suspicious activity, and corporate policy breaches.
Assist in facilitating AML awareness training sessions for the team.
Support ad hoc and strategic projects as required.
Ensure timely and accurate completion of KYC due diligence requirements, including periodic and event-driven reviews and reviews of expected versus actual transaction activity.
Complete the annual AML Academy and other applicable financial crime training, and maintain role-specific knowledge of current AML and financial crime risks and issues.
Build and maintain relationships with stakeholders and SLOD representatives.
Oversee team quality and productivity.
Manage and oversee KPIs.

Benefits

401(k) retirement savings plan with company match.
Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance and other optional coverage.
Long-term disability coverage.
Paid time off, including vacation and sick leave.
Short-term disability coverage.
Family-care support.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, except certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.