Manager, Fraud Operations

Ramp•New York, NY

5d•$155,000 - $230,000

About The Position

Ramp is seeking a Fraud Operations Manager to build and lead a team of Fraud Operations Specialists responsible for efficiently executing fraud detection and prevention strategies across Ramp’s products. The role balances people management, process engineering, strategic thinking, and planning. The manager will use data and analytics to lead an efficient team, identify improvement opportunities, prioritize development, and collaborate with cross-functional teams to operationalize policies and develop supporting tools and infrastructure.

Requirements

At least 8 years of risk management experience, including account takeovers and a broad range of payment-related fraud.
At least 2 years of experience building and managing teams.
Strong background in process development and improvement.
Investigative and critical-thinking skills.
Excellent written and verbal communication skills.
Experience integrating AI into daily work.
Experience in consumer, corporate, or small-business cards, payments, invoices, lending, or related industries.

Nice To Haves

Experience with Regulation E, NACHA, and Visa Core rules and regulations.
Experience with Zendesk and Retool.
Experience in high-growth startups.

Responsibilities

Manage and continue building a team of Fraud Operations Specialists who review alerts, conduct investigations, and recover funds, while ensuring appropriately sized coverage and meeting service-level agreements.
Develop a deep understanding of Ramp’s risk management policies across underwriting, payments, transactions, credit limit changes, and collections.
Partner with Product, Engineering, and Data Science to build risk tools that increase operational efficiency.
Partner with risk strategy teams to create a closed-loop process for improving policies and procedures.
Use data and analytics to evaluate and prioritize solutions that improve operational efficiency.
Research emerging fraud trends to improve Ramp’s decisioning systems and policies.
Coordinate and respond to incidents through on-call duties as needed, as well as handle customer escalations and sensitive cases.
Partner with Customer Support to educate customers about fraud prevention best practices, identify social engineering attempts, and support customers.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA of up to $10,000 per year.
United States: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage of up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.