Manager Fraud Operations

BECU•Remote, WA, WA

2d•$89,000 - $164,700•Hybrid

About The Position

The Manager, Fraud Operations leads a team responsible for fraud investigations, prevention strategies, and regulatory compliance. The role protects members, employees, and the organization from fraud-related threats by identifying emerging risks, strengthening controls, and implementing effective solutions. It works with business units, analytics teams, auditors, external partners, and vendors to influence enterprise-wide fraud strategies and response efforts. The position oversees investigations into account fraud, financial exploitation, identity theft, scams, and other suspicious activity; develops proactive fraud-prevention measures; and maintains compliance with applicable regulations, including Suspicious Activity Reporting (SAR), Regulation E, Regulation Z, and Regulation CC. It also coordinates audit activities, assesses fraud risks, supports department strategy, and improves operational reporting, metrics, controls, and processes. The manager establishes performance expectations and metrics, coaches and develops employees, conducts performance evaluations, and supports a high-performing team. Candidates must reside in Washington, Oregon, Idaho, Arizona, Texas, Georgia, South Carolina, North Carolina, California, or Virginia. Washington residents within reasonable driving distance of Tukwila are requested to work at headquarters on Tuesdays and Wednesdays; approved-location candidates outside the commuting distance may work remotely.

Requirements

Bachelor’s degree or equivalent work or educational experience.
At least 4 years of experience with financial fraud investigation in a financial institution fraud environment.
In-depth knowledge of criminal and civil laws and banking rules and regulations specific to Regulation E, Regulation Z, and Regulation CC.
At least 1 year of related direct people leadership experience.
Comprehensive understanding of criminal and civil laws, risk control, systems-based fraud prevention, and basic loss-prevention policies and procedures.
Ability to perform in high-importance or complex situations while maintaining composure.
Openness to new possibilities and ability to handle change; actively listens and values input.
Effective leadership, negotiation, analytical, and creative problem-solving skills, with the ability to engage and influence others to achieve results.
Tactical planning, strategic planning, and project management skills.
Must reside in Washington, Oregon, Idaho, Arizona, Texas, Georgia, South Carolina, North Carolina, California, or Virginia.

Nice To Haves

Certified Fraud Examiner (CFE) certification or equivalent fraud certification.

Responsibilities

Oversee day-to-day fraud investigations involving account fraud, financial exploitation, identity theft, scams, and other suspicious activity, ensuring thorough and timely resolution.
Identify fraud vulnerabilities across products, channels, and processes and develop proactive solutions for early detection and risk mitigation.
Monitor evolving fraud trends and coordinate an effective organizational response.
Maintain compliance with applicable regulations, including Suspicious Activity Reporting (SAR), Regulation E, Regulation Z, and Regulation CC.
Coordinate internal and external audit efforts and help identify, implement, and monitor internal controls across Fraud Operations.
Partner with business teams, product owners, and third-party vendors to assess fraud risks and implement controls aligned with organizational risk tolerance.
Research, plan, and implement department goals, initiatives, and strategies that support annual operating and long-term strategic plans.
Develop reporting, performance metrics, and process improvements to increase efficiency, visibility, and effectiveness across the fraud function.
Establish and monitor team performance metrics that promote accountability, operational excellence, and strong investigative outcomes.
Coach, mentor, and train employees to support their growth, engagement, and career development.
Conduct timely performance evaluations and maintain open communication that fosters continuous improvement and team success.
Perform other duties and special projects as assigned, with additional hours as necessary.