Fraud Operations Specialist

Ramp•New York, NY

1d•$80,000 - $155,000

About The Position

As a member of Ramp's Fraud Operations team, the Fraud Operations Specialist safeguards the company and its customers against fraudulent activities. The role analyzes new account applications and monetary and non-monetary account activity to identify and mitigate first-party and third-party fraud risks. It requires applying fraud detection techniques, using data sources and tools to determine logical courses of action, and communicating effectively with internal teams, customers, financial institutions, and law enforcement. Ideal candidates are self-starters who are comfortable with ambiguity and enjoy creating clarity. This role is part of a rotating schedule that includes nights, weekends, and holidays to support 24/7 fraud monitoring and response. Candidates must be flexible to work these hours.

Requirements

At least 2 years of experience in fraud prevention or investigations.
Experience in consumer, corporate, or small-business cards; payments; invoices; lending; or a related industry.
Excellent collaboration, written communication, and verbal communication skills.
Flexibility to work nights, weekends, and holidays as part of a rotating schedule.

Nice To Haves

Experience with NACHA rules and regulations.
Experience with card network rules and regulations, including dispute and chargeback processes.
Experience with funds recovery processes, including hold harmless letters and ACH recalls.
Experience in high-growth startups.
Experience integrating AI into daily work.
Knowledge of SQL or Python.

Responsibilities

Analyze new account applications for potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors.
Evaluate transactional activity and identify anomalies or irregularities indicative of fraud.
Investigate first-party and third-party fraud alerts and comprehensively document findings.
Investigate and facilitate customer card disputes, ensuring accurate resolution within network timelines.
Use AI tools and automation to streamline investigations and help develop and improve related processes and tooling.
Collaborate with Credit Risk, Compliance, Customer Support, and other internal teams to resolve fraud-related issues in a timely manner.
Communicate with customers to verify account activity, resolve disputes, and gather documentation for investigations.
Liaise with financial institutions and law enforcement to support investigations and recovery efforts when necessary.
Stay informed about emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection.
Perform root cause analyses, document control breakdowns, and work with strategy and engineering teams to improve fraud controls.
Document procedures and identify opportunities to improve operational processes.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA of up to $10,000 per year.
United States: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage of up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.