Fraud Operations Specialist

Orrstown Bank•Harrisburg, PA

16h•Onsite

About The Position

The Fraud Operations Specialist executes the loss prevention program by identifying, investigating, and mitigating fraud related to consumer and commercial treasury activities, including ACH, wire transfers, external transfers, funds movement, and online banking transactions. The role reviews high-risk transactions using enterprise fraud monitoring tools, contacts clients to validate payment intent, and escalates suspected fraud according to policy. It works closely with Treasury Management, Operations, Commercial Banking, Client Services, and Fraud teams to support risk management and timely, client-focused decisions. The position monitors fraud alerts and investigates flagged transactions by reviewing transaction histories, entitlements, approval structures, client profiles, and payment activity. It uses treasury controls such as Positive Pay, ACH blocks and filters, dual control, authentication tokens, callback verification, and commercial entitlements. The role also reviews commercial limit increases and high-value money movement requests, supports real-time decisions on time-sensitive transactions, and helps identify control gaps and fraud-prevention improvements. The Specialist provides guidance to internal partners and clients, and contributes to commercial client onboarding and ongoing reviews. The role requires independent judgment, strong analytical and investigative skills, professional client communication, confidentiality, and the ability to work in a fast-paced environment with minimal supervision. Work is performed in an office setting. Regular and predictable attendance is required; extended hours may be needed. The position requires reporting to the employer’s physical work location(s) and the ability to reach destinations within the Orrstown footprint.

Requirements

Demonstrated experience working with commercial ACH, wire transfers, checks, deposits, withdrawals, and business online banking platforms.
Associate or bachelor’s degree in a related field preferred, or 2–5+ years of experience in commercial bank fraud detection, treasury management operations, financial investigations, or payments risk.
Strong analytical and investigative skills, including researching transaction details across banking platforms.
Proficiency with online banking and fraud monitoring systems, such as FIS or similar enterprise platforms.
Strong reading, verbal and written communication, mathematical, computer, problem-solving, visual, auditory, and interpersonal skills.
Ability to provide technical guidance and training to office personnel on fraud-related matters.
Ability to work independently in a fast-paced environment with minimal supervision and exercise judgment in interpreting procedures and recommending alternatives.
Professional attitude, good judgment, reliability, self-direction, and ability to maintain confidentiality.
Excellent communication skills and confidence engaging with commercial clients and internal partners.
Ability to sit; use hands and fingers; handle or feel; reach with hands and arms; and talk or hear regularly.
Ability to stand and walk frequently and occasionally lift or move up to 10 pounds.
Ability to reach destinations within the Orrstown footprint and report to the employer’s physical work location(s).
Regular and predictable attendance; willingness to work extended hours as needed.

Nice To Haves

Knowledge of fraud patterns and fraud deterrents.
Knowledge of regulations affecting bank security and fraud prevention.
Associate or bachelor’s degree in a related field.

Responsibilities

Monitor daily alerts, reports, and system notifications for commercial ACH, wire transfers, online banking, bill payment, and external transfers.
Analyze high-dollar and high-risk transactions for unusual patterns, inconsistencies, or deviations from client behavior.
Use enterprise fraud monitoring platforms to evaluate alerts, document findings, and identify emerging fraud trends.
Investigate flagged transactions by reviewing transaction history, entitlements, approval structures, and client profiles.
Contact authorized commercial representatives or consumer clients to validate transactions and confirm payment intent.
Escalate suspected or confirmed fraud in accordance with established procedures and thoroughly document investigative actions.
Apply treasury fraud controls, including Positive Pay, ACH blocks and filters, dual-control requirements, authentication tokens, callback verification, and commercial entitlements.
Review approvals for commercial client limit increases and high-value money movement requests based on risk tolerance, transaction history, and policy.
Support real-time decisions for time-sensitive or high-risk transactions and work with Treasury Management to identify control gaps and recommend fraud-prevention solutions.
Collaborate with Commercial Banking, Treasury Management Officers, Operations, Client Services, and Fraud teams to resolve issues and protect the bank and its commercial clients.
Advise internal partners and clients on fraud risks, payment controls, and best practices.
Support commercial client onboarding and ongoing reviews by providing insight into payment activity risk and control effectiveness.
Coordinate work with personnel in applicable departments, report pertinent information to the immediate supervisor, compile information as directed, and respond to inquiries within established time frames and policy.
Attend scheduled coaching and counseling sessions with the supervisor.
Follow applicable laws, organizational policies, workplace conduct requirements, risk management practices, safety and soundness practices, and regulatory requirements.
Maintain regular and predictable attendance.