Blom Administrative Campus Operations Manager

OhioHealth•Columbus, OH

5d•Onsite

About The Position

The Blom Administrative Campus (BAC) Operations Manager is the primary on-site operational lead and central coordination point for the campus. The role provides day-to-day ownership of on-site operations, space stewardship, associate experience, and safety and security coordination, maintaining visibility into campus activity and connecting internal partners to support safe, efficient operations for associates, leaders, and approved external users. The manager supervises front desk and badging operations, coordinates workplace and space needs, supports after-hours event coordination, and organizes associate culture and engagement experiences. The position coordinates across partner teams but does not own their functional budgets, processes, or final approvals unless explicitly delegated. It is an on-site role involving regular interaction with associates, leaders, and operational partners, with occasional evening or weekend presence for events or operational needs. The position reports to the Sr. Advisor, Strategic Initiatives.

Requirements

Bachelor’s degree required.
Minimum of 5 years of experience in operations, facilities coordination, workplace management, project management, or event coordination.
Demonstrated experience supporting senior executive interactions.
Working knowledge of building operations and space management.
Ability to manage calendars, approvals, and documentation related to facility use.
Familiarity with safety, emergency response coordination, and escalation pathways.
Proficiency in Microsoft Office.
Strong ownership and accountability for operational coordination and associate experience outcomes.
Hospitality mindset and a professional, approachable presence.
Excellent collaboration, communication, and organizational skills.
Ability to manage multiple priorities and competing demands.
Process-oriented, detail-focused, and solution-driven.
Comfort coordinating work without direct authority.

Nice To Haves

Experience working in a complex, multi-stakeholder environment.
Prior supervisory or people-leadership experience.

Responsibilities

Supervise front desk and badging staff, providing leadership, guidance, performance oversight, and training on customer service, access protocols, and emergency response procedures.
Coordinate with Protective Services on the weapons-free process, access control, officer coverage, and front-of-house security; serve as an escalation point for front desk, access, and visitor management issues.
Support HR with new-hire orientation, badge distribution, and special projects.
Coordinate and triage requests for offices, workstations, shared spaces, and temporary use, ensuring the appropriate owners are engaged and established intake and approval pathways are followed.
Support space changes, moves, resets, furniture requests, layout resets, and space standards in coordination with Facilities and Property Management, while respecting designated owners' approval and execution responsibilities.
Maintain awareness of BAC space utilization, occupancy, and availability, and partner with Real Estate, Facilities, and Property Management on workplace planning and space stewardship.
Coordinate with Learning and IT partners on meeting-room and technology utilization, scheduling alignment, and issue resolution.
Coordinate daily building operations across internal partners by aligning priorities, facilitating handoffs, and escalating issues; partner teams retain ownership of their functional work and service delivery.
Maintain awareness of daily building activity and large meetings, and oversee a centralized BAC operations calendar covering building usage, events, and special requests.
Coordinate governance for after-hours BAC events in alignment with policy, including tracking requests, confirming approvers are engaged, coordinating stakeholders, and documenting sponsor accountability.
Partner with Protective Services, Emergency Management, and Property Management on building safety and emergency preparedness.
Monitor operational risks such as weather, flooding, construction, and other safety concerns; escalate relevant information to leadership to inform decisions about closures and operational disruptions.
Coordinate operational communications with Marketing and Communications during safety incidents or disruptions, support emergency-readiness training, and coordinate with HR on closures and delayed openings.
Lead the BAC Culture Committee and plan and coordinate associate events, food-and-beverage experiences, and related internal communications.
Promote a welcoming and engaging BAC environment by activating spaces through informal gatherings, pop-ups, food trucks, and shared-space engagement activities.
Partner with Learning & Culture, HR, Communications, and other stakeholders on BAC culture and engagement initiatives, ensuring activities align with building operations, space standards, and safety requirements.