Administrative Operations Manager

Mosaic Pediatric Therapy•Knightdale, NC

4d•$50,000 - $60,000•Onsite

About The Position

Mosaic Pediatric Therapy is hiring an Administrative Operations Manager to lead operations at one of its Raleigh clinics. The role manages key aspects of clinic operations in support of performance targets, including scheduled-hours fulfillment, clinical staff utilization, and overall billable hours. Day-to-day work includes staff scheduling, facility management, family and patient communication, and new-patient onboarding. The manager also provides administrative orientation for new hires and enforces administrative, operations, and human resources policies. The Administrative Operations Manager reports to the Clinical Director and monitors and reports key performance indicators to the Clinical Director, Vice President of Clinical Operations, and Chief Executive Officer. The position works with clinical staff, patients, and families, as well as the clinic's landlord and subcontractors, to support effective clinic operations and continuity of care.

Requirements

Bachelor's degree in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering, or an equivalent combination of education and work experience.
At least one year of experience in an operations or business management role.
Strong working knowledge of Microsoft Excel or Google Sheets.
Customer-service orientation and ability to build strong working relationships with staff members and patient families.
Ability to learn quickly, perform multiple tasks, and organize work systematically and efficiently.
Must be able to satisfactorily pass a background check to complete the hiring process.

Nice To Haves

Healthcare experience is preferred but not required.

Responsibilities

Monitor and report key performance indicators to the Clinical Director, Vice President of Clinical Operations, and Chief Executive Officer.
Develop and maintain the client and therapist master schedule to maximize clinic and therapist utilization while fostering continuity and quality of care.
Modify daily schedules to accommodate client and therapist absences, and notify clinical staff and parents of appointment changes in a timely manner.
Review and approve therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies.
Facilitate client sign-ins and sign-outs and document late arrivals and pickups.
Ensure clinical staff submit appointment documentation in a timely manner to support revenue-cycle targets.
Build and maintain professional working relationships with patients and their families, addressing non-clinical family concerns.
Manage and monitor clinic supplies inventory and replenishment.
Maintain relationships with the landlord and subcontractors and facilitate repairs and maintenance as needed.
Prepare for and train new hires on administrative functions and policies.
Enforce administrative, operations, and human resources policies.
Perform other duties assigned by the Clinical Director or Vice President of Clinical Operations.