Administrative - Operations Manager

MedlinkHealth Anesthesia Associates•Peterborough, NH

About The Position

The Operations Manager is responsible for the overall operation of a medical practice, including financial and budget management, human resources, quality management, patient care systems, and information management. The role oversees clinical and nonclinical staffing, financial performance, administrative and clinical processes, patient flow, and the practice’s day-to-day operations. The manager develops and monitors budgets and financial controls, oversees revenue cycle and accounts receivable management, and reports financial results to stakeholders. They coordinate recruitment, orientation, retention, staffing strategies, performance management, employee engagement, and training. The role also maintains internal communication pathways, protects practice and patient data, manages medical information, and supports compliance with employment laws, regulatory standards, and mandated reporting. The Operations Manager helps integrate the organization’s mission and strategic plan into practice operations, communicates and monitors production and compensation standards, and works with leadership to support staff performance and a collaborative team culture. They establish efficient clinical business processes, support patient education and referral requirements, optimize patient flow and physician schedules, oversee front-office operations and patient service, and control pharmaceutical supplies. The role requires professionalism, leadership, communication, and critical thinking.

Requirements

Associate’s degree in a related field.
At least five years of relevant experience.
New Hampshire RN license; compact license accepted.
BLS certification from the American Heart Association.
Knowledge of practice policies and procedures, including billing and collections, scheduling, and staff benefits.
Excellent communication skills and the ability to communicate effectively with physicians, staff, and patients.
Ability to delegate work, provide adequate instruction, and follow up on task completion.
Ability to read, interpret, and apply policies and procedures.
Ability to operate appropriate practice and clinical equipment.
Personal commitment to enhancing knowledge, skills, and abilities in healthcare administration.

Nice To Haves

Bachelor’s degree.
Previous medical practice manager experience.

Responsibilities

Develop and implement the department budget to achieve organizational objectives.
Monitor internal financial controls and maintain processes for external financial audits.
Monitor revenue cycle and accounts receivable management.
Analyze and monitor financial performance and report results to stakeholders.
Coordinate recruitment and orientation of clinical and nonclinical staff.
Manage staff retention and develop, implement, and monitor staffing strategies.
Implement performance management programs and support employee engagement.
Provide systems and processes for administrative and clinical training for providers and employees.
Establish systems for awareness, education, and compliance with employment laws and regulatory standards.
Develop and maintain internal communication pathways for clinical and nonclinical staff.
Monitor technology security processes to protect patient and practice data systems.
Manage medical information, including medical records, medication administration, and healthcare-related document storage.
Implement processes for mandated reporting of specified patient issues to regulatory agencies.
Integrate the corporate mission into the organization’s culture and facilitate implementation of its strategic plan and objectives.
Communicate, implement, and monitor production and compensation standards for physicians and midlevel professional staff.
Support leadership in managing clinical staff conduct, performance expectations, and programs.
Work with leadership to foster a team culture.
Establish and monitor business processes for effective and efficient clinical operations.
Ensure patients have relevant and accurate resources to support understanding and participation in their medical care.
Understand the referral process and plan requirements.
Design patient flow patterns to maximize physician schedules.
Manage front-office operations to maximize patient satisfaction and customer service.
Implement a plan to control pharmaceutical supplies.