Clinical Operations Administrative Manager

University of Wisconsin Madison•Madison, WI

9d•Hybrid

About The Position

The Department of Pediatrics at the University of Wisconsin School of Medicine and Public Health seeks an Administrative Manager to support the changing needs and priorities of its clinical enterprise and related departmental and subspecialty division operations. The role takes direction from the Associate Department Administrator of Clinical Operations and partners with departmental and UW Health leadership in clinical operations, regional development, coding and revenue, and enterprise analytics. The manager leads and executes strategic projects and priority work, coordinates communications and planning, develops reporting and operational data infrastructure to support workforce evaluation, and improves the efficiency and optimization of clinical operations across the department and specific divisions. The position may involve work both onsite at a designated campus location and remotely from an offsite, non-campus location. The Department of Pediatrics includes more than 230 faculty members across 16 subspecialty divisions. It advances children’s health through clinical care, education, research, and advocacy, and is committed to a diverse, equitable, and inclusive workplace.

Requirements

At least 2 years of management experience in operational roles with increasing responsibility and authority.
Direct experience in a clinical operations environment.
Proficiency or advanced skills in Microsoft Excel, Word, Outlook, and PowerPoint.
Project management certification and/or demonstrated experience leading projects.
Ability to communicate clearly, effectively, and respectfully when partnering with others to move work forward.
Ability to work independently and exercise increasingly independent judgment and resourcefulness to understand work and solve problems.
Skill in analyzing information and evaluating results to select effective solutions.
Strong ability to develop goals, organize, prioritize, and communicate while managing multiple tasks and priorities.
Past experience managing programs and/or serving in leadership roles requiring autonomy and decision-making.

Nice To Haves

At least 1 year of experience in an administrative leadership role.
Experience with UW Health QlikView, Qlik Sense, and Health Link reporting.
Bachelor’s degree preferred, with a focus in business, management, or a related field preferred.

Responsibilities

Lead the development and maintenance of systems, reports, and dashboards supporting clinical productivity and operational needs, in collaboration with department, school, and institutional colleagues.
Identify workflow needs; contribute to strategic and operational solutions; allocate resources; and implement new or revised operational policies and procedures.
Plan, implement, execute, and evaluate program strategies and objectives, and recommend enhancements to unit leadership.
Schedule logistics and secure resources for activities across multiple work units to promote efficiency and compliance with applicable policies, procedures, and specifications.
Lead preparation of periodic reports and financial statements, and document progress, status, and other information for leadership or external agencies.
Contribute to proposals for funding or funding continuation from outside sponsors.
May assist with development and monitoring of the unit or program budget and approve unit expenditures.
May exercise supervisory authority over at least 2.0 FTE or equivalent employees, including personnel and performance decisions and approval of hours worked.
Manage strategic projects and priority work, coordinate communication and planning, and develop reporting and operational data infrastructure for workforce evaluation and clinical operations.