Clinical Operations Administrative Manager

Universities of Wisconsin•Madison, WI

10d•Hybrid

About The Position

The Department of Pediatrics is seeking an Administrative Manager to support the evolving needs and priorities of its clinical enterprise and supporting operations across the department and subspecialty divisions. The position takes direction from the Associate Department Administrator of Clinical Operations and works closely with departmental and UW Health leadership in clinical operations, regional development, coding and revenue, and enterprise analytics. The role manages and executes strategic projects and priority work; aligns communication and planning efforts; develops reporting and operational data infrastructure to support workforce evaluation; and advances the efficiency and optimization of clinical operations within the department and specific divisions. The position leads the development and maintenance of systems, reporting, and dashboards for clinical productivity and operational needs, and plans, implements, executes, and evaluates program strategies and objectives, recommending enhancements to unit leadership. The position may require some work onsite at a designated campus location, while some work may be performed remotely at an offsite, non-campus location. The starting salary is $70,000 annually and is negotiable based on experience and qualifications. Benefits include vacation, holidays, sick leave, competitive insurance and savings accounts, and retirement benefits.

Requirements

At least 2 years of management experience in operational roles with increasing responsibility and authority.
Direct experience in a clinical operations environment.
Proficiency or advanced skills in Microsoft Excel, Word, Outlook, and PowerPoint.
Project management certification and/or demonstrated experience leading projects.
Ability to communicate clearly, effectively, and respectfully when partnering with others to move work forward.
Ability to work independently and exercise increasingly independent judgment and resources in analyzing work and solving problems.
Skill in analyzing information and evaluating results to choose solutions and solve problems.
Strong skills in developing goals, organizing, prioritizing, and communicating while managing multiple tasks and priorities.
Past experience managing programs and/or in leadership roles requiring autonomy and decision-making.

Nice To Haves

At least 1 year of experience in an administrative leadership role.
Experience with UW Health Qlik View, Qlik Sense, and Health Link reporting.
Bachelor’s degree preferred, with a focus in business, management, or a related field preferred.

Responsibilities

Identify workflow needs, contribute to strategic and operational solutions, allocate resources, and implement new or revised unit operational policies and procedures.
Lead development and maintenance of systems, reporting, and dashboards supporting clinical productivity and operational needs in collaboration with department, school, and institutional colleagues.
Schedule logistics and secure resources for program activities across multiple work units, supporting efficiency and compliance with applicable policies, procedures, and specifications.
Lead development and preparation of periodic reports and financial statements, and record progress, status, or other special reports for leadership or external agencies.
Plan, implement, execute, and evaluate program strategies and objectives, and recommend program or function enhancements to unit leadership.
May exercise supervisory authority over at least 2.0 FTE or equivalent employees, including personnel and performance-related decisions and approval of hours worked.
May assist with developing and monitoring the unit or program budget and approving unit expenditures.
Contribute to preparation of proposals for funding or continued funding from outside sponsors.
Manage and execute strategic projects and priority work, align communication and planning efforts, and develop reporting and operational data infrastructure to support workforce evaluation and clinical operations optimization.