Assistant Operations Manager

Metropolis Technologies • Aurora, CO

4d

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, supporting strong client relations, and maintaining a professional approach to the business. The role contributes to client and customer satisfaction initiatives and to the development of property-level financial and operational goals.

The position assists with operational and administrative activities, including supervising frontline staff, scheduling, hiring and training, preparing and reviewing reports, processing deposits, monitoring timecards, reviewing damage claims, managing petty cash, and helping prepare the annual budget. It also involves customer service, assisting with equipment maintenance and general upkeep, reporting safety concerns and unusual occurrences, and supporting the Facility Manager as needed.

Requirements

• High school graduate.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
• Speak clearly, listen, seek clarification, and respond well to questions.
• Write clearly and informatively and be able to read and interpret written information.
• Have a strong customer orientation and positive attitude and respond to service requests courteously and professionally.
• Adapt to changes in the work environment, delays, and unexpected events.
• Exhibit sound and accurate judgment.
• Meet the physical demands of the role, including regularly standing, walking, and using hands to handle cash and equipment; occasionally sitting and climbing or balancing; and occasionally lifting or moving up to 25 pounds.

Nice To Haves

• A minimum of six months of parking experience is preferred.

Responsibilities

• Assist with day-to-day management of the assigned location and ensure parking operations comply with contractual guidelines.
• Foster good client relations and promote a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Engage in developing property-level financial and operational goals.
• Assist with day-to-day activities, including ensuring appropriate customer interaction.
• Supervise completion of evening closing reports and prepare month-end reports.
• Process bank deposits and disburse petty cash.
• Schedule, hire, train, and supervise frontline staff, including cashiers, valet attendants, and maintenance porters.
• Audit daily cashier shift reports and monitor and check timecards.
• Review damage claims and assist with preparation of the annual budget.
• Courteously answer customers’ questions and respond to service needs.
• Assist with parking equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar materials.
• Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED