Operations Manager

Metropolis Technologies • Garfield Heights, OH

6d

About The Position

The Operations Manager oversees a parking facility operation for SP+, a Metropolis company. The role focuses on delivering a strong client and customer experience, managing and developing employees, maintaining effective parking, security, and cash-control procedures, and maximizing the operation’s profitability. The manager also coordinates procurement and vendor services, performs general accounting tasks, monitors facility maintenance and damage claims, and implements safety and OSHA-compliance measures.

Requirements

• Demonstrated ability to lead, manage, and motivate a diverse group of team members.
• Passion for delivering an excellent customer experience and client satisfaction, including finding unique ways to solve problems.
• Ability to react and problem-solve quickly.
• Experience using computer applications and systems such as Microsoft Office Suite, and ability to learn internal computer programs.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

• Resolve client requests and concerns efficiently and proactively communicate ways to improve operations.
• Hire, develop, train, and supervise a diverse team of employees.
• Determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily job functions.
• Ensure parking, security, and cash-control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
• Identify the location’s procurement and vendor-service needs.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Monitor facility maintenance and cleanliness standards.
• Monitor and review damage claims.
• Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
• Implement policies and procedures to ensure compliance with OSHA laws.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed