Operations Manager
About The Position
The Operations Manager leads parking operations at the assigned location, ensuring clients receive efficient service and a superior customer experience. The role oversees staffing, hiring, training, and supervision; ensures compliance with parking, security, cash-control, safety, and OSHA procedures; and manages financial performance through budgeting, revenue development, marketing, expense reviews, and accounting duties. The manager also coordinates procurement and vendor services, monitors facility cleanliness and maintenance, and reviews damage claims to identify and implement safety improvements.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- Commitment to delivering an excellent customer experience and client satisfaction, including finding unique ways to solve problems.
- Ability to react and problem-solve quickly.
- Experience using computer applications and systems, such as Microsoft Office Suite, and ability to learn internal computer programs.
- Valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and proactively communicate ways to improve operations.
- Hire, develop, train, and supervise a diverse team; determine staffing levels needed to perform duties and deliver a superior customer experience.
- Ensure proper parking, security, and cash-control procedures are followed.
- Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
- Identify procurement and vendor-service needs for the location.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance and cleanliness standards.
- Monitor and review damage claims, and recommend and implement plans or programs to improve operational safety and prevent similar claims.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical, dental, and vision plans.
- Flexible spending accounts.
- Long- and short-term disability insurance.
- Life insurance.
- Accident insurance.
- 401(k).
- Paid time off.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
