Onboarding Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent required
• A strong background and desire to provide excellent customer service is required
• Familiarity with hospital credentialing processes for new hires, including document verification, licensure checks, etc.
• Proficiency in Google Workspace (Docs, Sheets, Calendar, etc.) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail and the ability to perform complex reconciliations and data tracking across multiple service lines.
• Strong organizational skills and the ability to manage multiple tasks and meet deadlines.
• Excellent communication skills, both verbal and written, to effectively communicate with providers, insurance companies, and internal teams.
• Ability to maintain confidentiality and comply with HIPAA guidelines.
• Strong problem-solving skills and the ability to manage sensitive or complex issues with professionalism.

Nice To Haves

• Bachelors degree in healthcare administration, business, human resources, or related field preferred.
• Previous experience in physician and APP (PA, NP) hospital privileging, new hire onboarding, healthcare administration, or a related field strongly preferred.
• Previous experience in navigating MD-Staff preferred.

Responsibilities

• Coordinate the credentialing process for new hires, ensuring that all required documentation (e.g., licensure, board certifications, malpractice insurance, background checks) is collected, verified, and submitted to the appropriate hospital.
• Ensure that new providers meet all hospital credentialing requirements and that their credentials are entered in appropriate software/systems/applications.
• Monitor the progress of credentialing applications and work with the appropriate departments to resolve any issues or delays.
• Communicate with new providers to ensure timely submission of required documentation and inform them about the credentialing process.
• Work with RCM team to ensure that all billing credentialing approvals are obtained before a provider begins patient care or submits claims.
• Maintain accurate records of credentialing status for each new hire and communicate with HR and other departments to ensure smooth onboarding.
• Support additional tasks or projects assigned by management or other departments, such as data analysis or preparation for special audits.