Onboarding Specialist Jobs

About The Position

Requirements

• Experience in implementation management, client services project management, or engagement management, mentor similar experience in a partner-facing role
• Strong experience with Excel and working with large sets of data
• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
• Strong oral and written communication skills; experience dealing with a diverse and international team
• Solid problem solving/analysis and decision-making abilities
• Good organizational, process, and project management skills
• Ability to learn new software and technical processes quickly
• Experience reporting on results and adjusting procedures to improve results
• A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

Nice To Haves

• experience running SQL queries preferred but not required

Responsibilities

• Onboard net new connected partners and connected partner conversions
• Enable products for existing partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content
• Load new merchandising campaigns in conjunction with commercial teams
• Track and provide data on key performance indicators, including timelines and handle times
• Communicate updates with partners and internal stakeholders across various teams
• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
• Develop process improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
• Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• Employee Assistance Program
• wellness reimbursement
• travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership