Client Support Specialist – Onboarding & Care Coordination

Self Care Counseling • Loveland, OH

12d • $16 - $18 • Onsite

About The Position

Self Care Counseling is seeking a compassionate, organized, and dependable Client Support Specialist to help new clients get connected to care. The position focuses on onboarding calls, care coordination, and administrative support. As one of the first people clients speak with, the specialist helps them feel welcome, understand the process, and complete the steps needed to begin services. The role involves working with clients and parents or guardians, coordinating with administrative staff and clinical leadership, maintaining documentation in the electronic health record, and protecting client confidentiality. Initial training will take place at the Loveland, Ohio office. Beginning around March or April 2027, the position will work onsite at both the Loveland, Ohio and Greendale, Indiana locations; candidates must be available to work at both offices.

Requirements

• Communicate with warmth, patience, and professionalism.
• Feel comfortable speaking with people who may be overwhelmed or unfamiliar with mental health services.
• Manage multiple tasks while keeping track of details and deadlines.
• Take initiative, follow through, and ask for guidance when needed.
• Work well independently and as part of a team.
• Be comfortable learning electronic health records, Microsoft 365, and other office technology.
• Be available to work at both the Loveland, Ohio and Greendale, Indiana offices.

Nice To Haves

• Experience in healthcare, behavioral health, client services, care coordination, or administrative support.
• Familiarity with insurance terminology and community resources.

Responsibilities

• Conduct onboarding calls with new clients and parents or guardians to explain services, assist with required paperwork, and prepare them for their first appointment.
• Gather and confirm client information, including contact details, insurance information, and scheduling preferences.
• Schedule intake appointments and coordinate with administrative staff and clinical leadership to connect clients with appropriate services.
• Follow up on incomplete paperwork, unanswered inquiries, and other outstanding onboarding steps.
• Help clients navigate practical barriers to care, such as scheduling difficulties, technology concerns, or questions about accessing services.
• Support care coordination by assisting with referrals, community resources, authorized records requests, and communication with other providers.
• Maintain accurate, timely documentation of calls, follow-up efforts, and coordination activities in the electronic health record.
• Answer calls and messages, assist with scheduling, and provide additional administrative support as needed.
• Protect client confidentiality and follow established procedures for referring clinical questions or urgent concerns to the appropriate team member.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed