Client Onboarding Specialist
About The Position
YuJa, Inc. is seeking a proactive, results-driven client success professional to support post-sales success, client retention, and revenue growth. The role is described as an Account Manager (Client Success & Growth) on the Client Success team in San Jose, California. It involves serving as a trusted advisor to clients, helping them realize value from YuJa’s SaaS solutions, and identifying opportunities for renewals and expanded engagement. The position builds relationships with enterprise clients through tailored onboarding and training across YuJa products. It also manages renewals and contract changes, supports product upgrades and add-ons, provides quotations, resolves technical issues, monitors account risks and opportunities, and communicates progress to clients and internal stakeholders. This is an office-based role with standard Monday-to-Friday hours. Applicants must be based in the United States and authorized to work in the U.S.
Requirements
- 1–3 years of experience in client or customer support, with a focus on building and maintaining professional relationships.
- Strong sales skills and the ability to identify opportunities and communicate the value of product enhancements and upgrades.
- Proactive problem-solving ability and exceptional written and verbal communication skills.
- Confidence engaging with senior-level professionals and managing their needs.
- Ability to leverage technology to enhance client engagement and support.
- Emotional intelligence and empathy when responding to diverse client challenges, including the ability to thrive under pressure.
- Excellent time-management and organizational skills, with a curiosity-driven approach to learning.
- Collaborative approach to achieving shared goals and improving client satisfaction.
- Must currently be based in the United States and authorized to work in the U.S.
Responsibilities
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all SaaS products.
- Lead negotiations for agreement renewals and manage client contract changes.
- Upsell product enhancements, including add-ons or widgets with relevant features.
- Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
- Provide in-depth training and support so clients understand and maximize the value of YuJa’s solutions.
- Monitor client accounts for trends, risks, and opportunities, and use insights to shape proactive support strategies.
- Resolve technical issues across products to ensure a seamless client experience.
- Provide regular progress updates to clients and internal stakeholders.
Benefits
- Competitive compensation package with a base salary of $50,000–$60,000 per year and uncapped performance-based incentives.
- Comprehensive health, vision, and dental benefits, 100% employer-paid.
- 401(k).
- Gym subsidies.
- Flexible work hours.
- Paid sick days.
- Company activities, celebrations, and events.
- Company-provided snacks and drinks.
- Employee recognition programs, including gift cards and Employee of the Week rewards.
- Continuous learning opportunities and reimbursements to support personal and professional development.
- Hands-on experience working with senior-level business leaders.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
