Client Onboarding Specialist

YuJa Inc.•San Jose, CA

1d•$50,000 - $60,000•Onsite

About The Position

YuJa, Inc. is seeking a proactive, results-driven client success professional to support post-sales success, client retention, and revenue growth. The role is described as part of the Client Success team in San Jose, California, and involves acting as a trusted advisor to clients so they can get maximum value from YuJa’s SaaS solutions while identifying opportunities to expand their engagement. The posting refers to the role as an “Account Manager (Client Success & Growth)” in its About the Role section, although the advertised title is “Client Onboarding Specialist.” The position focuses on building relationships with enterprise clients through tailored onboarding and training, supporting renewals and contract changes, identifying upsell opportunities, preparing quotations, monitoring accounts, and resolving product issues. It also requires providing updates to clients and internal stakeholders. This is an office-based role with standard Monday-to-Friday hours. Candidates must currently be based in the United States and be authorized to work in the U.S.

Requirements

1–3 years of experience in client or customer support, with a focus on building and maintaining professional relationships.
Strong sales skills, including the ability to identify opportunities and communicate the value of product enhancements and upgrades.
Exceptional written and verbal communication skills and a proactive problem-solving approach.
Confidence engaging with senior-level professionals and managing their needs.
Ability to leverage technology to enhance client engagement and support.
Ability to thrive under pressure, with emotional intelligence and empathy for diverse client challenges.
Excellent time-management and organizational skills, and a curiosity-driven approach to learning.
Competitive, ambitious, and eager to grow in a fast-paced environment.
Detail-oriented and personable, balancing professionalism with an engaging attitude in client interactions.
Ability to collaborate effectively with team members.
Currently based in the United States and authorized to work in the U.S.

Responsibilities

Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all SaaS products.
Lead negotiations for agreement renewals and efficiently manage changes to client contracts.
Upsell product enhancements, including add-ons or widgets with additional relevant features.
Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
Provide in-depth training and support so clients understand and maximize the value of YuJa’s solutions.
Monitor client accounts to identify trends, risks, and opportunities, and use those insights to develop proactive client support strategies.
Resolve technical issues across products to ensure a seamless client experience.
Provide regular progress updates to clients and internal stakeholders to ensure transparency and alignment.
Collaborate with team members to achieve shared goals and enhance client satisfaction.

Benefits

Competitive compensation package with a base salary range of $50,000–$60,000 per year.
Uncapped performance-based incentives.
Comprehensive benefits, including health, vision, and dental coverage that are 100% employer-paid.
401(k).
Gym subsidies.
Flexible work hours.
Paid sick days.
Team activities, celebrations, office snacks, drinks, and events.
Employee recognition programs, including gift cards and Employee of the Week rewards.
Continuous learning opportunities and reimbursements to support personal and professional development.
Hands-on experience working with senior-level business leaders.