Onboarding and Operations Specialist

New Energy Equity•Annapolis, MD

11d•$55,000 - $70,000•Hybrid

About The Position

Energy Support Services (ESS), a subsidiary of New Energy Equity, provides operations and maintenance for more than 1,000 distributed-generation solar sites across 20+ states. The Onboarding and Operations Specialist supports client onboarding, new-hire onboarding, fleet compliance, payroll processing, company events, and headquarters operations. The role maintains complete and current records, coordinates follow-up across workstreams, and improves processes while ensuring deadlines are met. This is a hybrid position with regular on-site time at the Annapolis headquarters for shipping, receiving, and events, as well as occasional travel for company events. The employee must be able to lift, pack, and ship materials and equipment; the posting includes an unconfirmed example weight of 50 lbs. Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available. The expected annual compensation range is $55,000–$70,000, encompassing base pay and potential incentive target opportunity. The position may qualify for a comprehensive benefits package, including retirement benefits, medical, dental and vision coverage, health savings and flexible spending accounts, life insurance and disability coverage, tuition reimbursement, voluntary benefits, paid absences, and more.

Requirements

At least 3 years of experience in business operations, office administration, HR or onboarding coordination, or a similar role.
Hands-on experience with Salesforce or a comparable CRM.
Hands-on payroll processing experience.
Ability to work on site at the Annapolis headquarters as needed.
Ability to manage several workstreams in the same week without dropping responsibilities.
A track record of handling payroll data and personal information accurately and confidentially.
Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of employment visas.
Ability to lift, pack, and ship materials and equipment; the specific weight requirement is unconfirmed in the posting.

Nice To Haves

Multi-state or prevailing wage (certified) payroll experience.
Maryland notary public commission.
Experience writing checklists and documenting processes so work does not depend on one person.

Responsibilities

Check each new project's Salesforce folder against the required-document list and ensure all items are uploaded within 15 business days of notice to proceed.
Coordinate with Client Relations to collect missing client documents and follow up until requests are closed.
Review new client documents for completeness before filing.
Plan each new employee's start, including paperwork, workflows, computer, system access, and tool kit, before day one.
Run the day-one readiness checklist and 30-day onboarding survey, and use feedback to improve onboarding.
Keep vehicle records in Salesforce complete and current.
Track vehicle registration, inspection, and scheduled maintenance dates, and follow up with technicians at least 30 days before due dates.
Process payroll accurately and on schedule for review and approval by the Prevailing Wage lead.
Resolve corrections flagged during payroll review before the pay run closes.
Handle employee personal and financial information with strict confidentiality.
Plan and run company events end to end, on schedule and within budget, including company swag.
Ship and receive materials and equipment at the Annapolis headquarters by requested dates.
Manage office operations and purchasing of miscellaneous items.
Help keep business insurance records and certificates current.
Provide notary services for company documents, if commissioned.
Lift, pack, and ship materials and equipment.