Onboarding and Operations Coordinator1

EXL • United States,

3d • $45,760 - $52,000 • Remote

About The Position

The Onboarding and Operations Coordinator provides operational support to the Payment Integrity Quality team. The role coordinates new-hire onboarding, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and follow-up throughout training. It also helps keep new employees and audit teams organized, informed, and ready to work efficiently in a fast-paced healthcare audit environment.

The coordinator tracks onboarding and operational items through completion, follows up with managers and new hires, escalates barriers, schedules meetings and training touchpoints, and communicates readiness updates to training partners. The role maintains trackers and prepares routine productivity, inventory, workload, volume, and completion reports. It also supports consistent onboarding processes by documenting common steps and recurring issues, and performs administrative tasks for audit managers and Payment Integrity Quality operations.

This role offers exposure to healthcare audit operations, onboarding coordination, manager support, and the systems and processes used to help teams operate efficiently, with opportunities to build teamwork, communication, organization, and time-management skills.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required.
• Strong organizational skills and ability to track multiple onboarding, access, reporting, and inventory items simultaneously.
• Excellent follow-up skills and ability to ensure open items are completed or escalated appropriately.
• Clear, professional written and verbal communication skills, including accurate and timely emails to new hires, managers, and training partners.
• Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners.
• Strong attention to detail and commitment to accuracy when tracking names, dates, access requests, security items, and completion status.
• Comfort working with productivity, inventory, and status data to prepare accurate daily reports and manager updates.
• Ability to work in a fast-paced environment, adapt quickly as priorities change, and remain calm when troubleshooting onboarding issues.
• Professional, service-oriented approach and ability to support new employees helpfully and patiently.
• Ability to maintain confidentiality and handle employee information appropriately.
• Problem-solving mindset, including identifying barriers, asking appropriate questions, and escalating issues when needed.
• Reliable, responsive, and accountable, with a strong sense of ownership for assigned follow-up tasks.

Nice To Haves

• Associate or bachelor's degree in business, healthcare administration, health information management, or a related field.
• 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role.
• Experience supporting managers, teams, or new employees in a fast-paced environment.
• Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations.
• Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks.
• Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities.
• Experience preparing productivity reports, inventory reports, status trackers, or operational summaries.

Responsibilities

• Coordinate onboarding for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and follow-up throughout training.
• Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items; escalate delays or barriers to the appropriate manager or support team.
• Schedule onboarding meetings, manager check-ins, training touchpoints, and other meetings needed to support new-hire readiness.
• Notify training partners of new-hire start dates, onboarding status, access readiness, and issues that may affect training participation or readiness.
• Maintain organized trackers for onboarding tasks, access needs, equipment issues, security tickets, meeting coordination, and follow-up items.
• Prepare, update, and distribute routine productivity reports, daily inventory reports, workload updates, volume summaries, completion status, aging items, and other basic operational metrics as directed by managers.
• Partner with managers, training teams, technology support, security teams, and other internal partners to resolve onboarding, access, and readiness issues.
• Help document common onboarding steps, recurring access issues, and opportunities to improve the new-hire readiness process.
• Perform other related duties and administrative tasks assigned in support of audit managers and Payment Integrity Quality operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED