Nevada Cares Campus - Employee Onboarding and Retention Specialist

Volunteers of America Northern California & Northern Nevada•Reno, NV

8d•Onsite

About The Position

The Employee Onboarding and Retention Specialist provides human resources and administrative support at the Nevada Cares Campus, including onboarding, recruitment, retention, personnel records, training, payroll and benefits support. The role requires attention to detail, confidentiality, and service-oriented work that meets organizational standards. The Nevada Cares Campus provides emergency shelter and support services for adults and couples experiencing homelessness in the Reno area. The specialist coordinates onboarding sessions and paperwork, supports applicants and employees, maintains personnel files, and helps improve onboarding processes in collaboration with the Shelter Director. The position also supports recruitment, employee training and orientation, timekeeping and benefits registration, and employee questions about HR policies and benefits. Administrative duties include preparing documents and reports, managing office equipment repairs, distributing documents, and completing errands as requested.

Requirements

High school diploma or equivalent education is required.
At least one year of experience providing administrative support is required.
Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Computer proficiency, including intermediate knowledge of Excel and Word.
Record-keeping ability and mathematical comprehension.
Above-average written and verbal communication skills.
Ability to provide a kind, welcoming environment to visitors and maintain a polite telephone demeanor.
Valid Nevada driver's license and ability to meet the organization's insurance carrier guidelines.
Basic human resources knowledge.
Ability to understand and interpret policies, laws, and other regulations.
Teamwork and strong interpersonal skills.
Computer skills and ability to type at least 40 words per minute.
Organizational skills and analytical and decision-making ability.
Ability to lift and move up to 50 pounds and safely maneuver the weight distribution of office supplies.
Ability to stand, walk, bend, stoop, and sit frequently and kneel occasionally.

Nice To Haves

Associate or bachelor's degree.
HR certification.
Experience with recruiting or benefits administration.
Knowledge of Nevada law.

Responsibilities

Perform daily onboarding and retention duties.
Schedule onboarding sessions and request and verify completion of new-hire paperwork in accordance with local, state, and federal standards.
Build relationships with the Director, Assistant Director, supervisors, employees, and applicants to support a positive onboarding experience.
Create and maintain accurate new-employee personnel files.
Identify opportunities to improve onboarding and work with the Shelter Director to implement improvements.
Arrange repairs for office machines and equipment as needed.
Copy, fax, email, and distribute documents for the management team; create documents, spreadsheets, and reports as requested.
Attend recruiting and job fairs and perform office errands, including filing, as requested.
Support human resources, including recruiting new employees and managing recruitment activities such as resume review, interview coordination, reference checks, and background checks.
Respond to applicants, greet them, and confirm their employment applications are complete before interviews.
Manage new-hire onboarding, verify documents are accurate and complete, and follow up on missing documents.
Assist employees with registration in the ADP timekeeping and benefits systems.
Take new-employee photographs and send them to appropriate parties for name badge creation.
Serve as an initial contact for employee questions about the HR Handbook and benefits.
Assist the HR Generalist or Director of HR with employee relations matters as needed.
Ensure HR documents are accurate, complete, and sent to the Human Resources Department in a timely manner.
Assist supervisors, the Shelter Director, and Human Resources with training logistics, including tracking participants, preparing sign-in sheets, arranging training rooms, and collecting evaluations.
Participate in employee orientation as needed.
Lead and maintain a training program for new employees during their first 30 days and provide ongoing training and professional development.
Pursue self-development and enhance technical and interpersonal skills.
Attend staff meetings and training and complete required certifications.
Perform other duties as assigned.