Nevada Cares Campus - Full-Time Swing Support Staff

Volunteers of America Northern California & Northern Nevada•Reno, NV

2d•Onsite

About The Position

The Support Staff position serves participants at the Nevada Cares Campus, an emergency shelter in Reno for adults and couples experiencing homelessness. The role provides compassionate, professional, and non-judgmental service while supporting participant needs, resident safety, program integrity, and the objectives of the shelter. Work is performed in a cost-effective, service-oriented manner and in accordance with organizational standards, program philosophy, ethical requirements, and confidentiality laws. Support Staff provide daily program operations, including explaining and facilitating compliance with program rules; coordinating meals, sleeping assignments, showers, laundry, and other routines; maintaining an awake shift and conducting scheduled safety and security checks; responding to crises; and completing reports, logs, incident documentation, and clerical work. The role also supports participant property and mail services, maintains dormitory and shared spaces, monitors supplies and equipment, and helps ensure compliance with health and sanitation requirements. The position works with participants, VOA colleagues, shelter leadership, case management staff, service providers, and government program representatives. Staff may assist with orientation and training of new employees, identify training or operational needs, and model positive behavior as participants work toward self-sufficiency. The posting identifies this as a full-time swing-shift position scheduled from 3:00 PM to 11:00 PM. Full-time employees working 30 or more hours per week are eligible for the listed benefits. Pay is $19.12 per hour.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with participants who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to work as a team member.
Computer skills.
CPR and First Aid training within 90 days of employment, with recertification as required.
Annual tuberculosis testing.
Ability to pass a criminal background check.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crises and assist residents and staff during emergencies.
Organizational skills.
Analytical and decision-making ability.
Ability to lift and move up to 30 pounds; safely maneuver the weight distribution of a client in an emergency; stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs as needed.

Nice To Haves

Valid Nevada driver’s license.

Responsibilities

Explain program rules and regulations to residents and facilitate observance of those rules.
Coordinate meal preparation and service, sleeping assignments, showers, laundry, and other daily routines.
Provide awake shift coverage, maintain ground security, and conduct hourly safety and security checks during designated periods.
De-escalate crises and respond appropriately, providing emergency assistance to participants and co-workers as needed.
Maintain daily reports and provide statistical information; complete shift logs, observation logs, and incident reports.
Perform housekeeping and maintenance tasks as needed, prepare dorm areas for incoming participants, and maintain staff areas to meet county health and sanitation requirements.
Respond to participant questions and concerns and maintain clear, routine communication with participants.
Perform clerical duties such as answering telephones, recording messages, and filing.
Coordinate, inventory, provide, store, and safeguard participant property in accordance with property policies; post removal notices for unattended belongings and bicycles where required.
Document and report participant concerns or infractions that may affect program security.
Maintain linen documentation and inventory, and assist participants with linen replacements.
Oversee restrooms, showers, and laundry facilities; monitor program equipment and supplies and arrange replenishment as needed.
Obtain approval for exceptions to standard policy and notify management of workflow problems and resource needs.
Follow staffing schedules and communicate with on-site staff, shelter leadership, service providers, and external county, state, and city representatives as required.
Direct available resources as needed and comply with ethical standards, program philosophy guidelines, and confidentiality laws.
Assist Shelter Supervisors and the Assistant Shelter Director with orientation and training of new employees; identify ongoing training needs and provide information and support for program development.
Maintain working knowledge of fire, safety, and health standards.
Process and distribute participant mail; help participants sign up for mail service and assign mail slots.
Support VOA staff in implementing plans to help residents complete the program, inform VOA and Washoe County case management staff of pertinent participant issues, and model positive behavior.
Pursue ongoing self-development, attend staff meetings and assigned training, and complete required certifications.
Perform other duties as assigned.